Technical Support Representative
4 days ago
At ASK Consulting, we're on a mission to deliver exceptional service to our clients. As a Technical Support Representative, you'll be at the forefront of this effort, providing top-notch support to our customers across various retail environments.
About the RoleThis is a fantastic opportunity for individuals with a passion for technology and customer service to join our team. As a Field Support Specialist, you'll be responsible for installing, maintaining, and servicing electromechanical equipment, such as self-checkout systems, within an assigned territory.
The ideal candidate will possess excellent communication skills, be able to work effectively in a fast-paced environment, and have a strong mechanical aptitude. If you're looking for a challenging role that offers opportunities for growth and development, we encourage you to apply.
As a Field Support Specialist, your primary responsibilities will include:
- Performing customer installations, maintenance, and service calls promptly and effectively.
- Service electromechanical equipment like self-checkout systems within an assigned territory.
- Perform maintenance, repair, PM work, and system overhauls.
What You'll Need
To succeed in this role, you'll need to meet the following requirements:
- Be local to the specific geographic area.
- Have a valid driver's license and driving record that satisfies our client's fleet requirements.
- Possess PC skills, basic electronic skills, and some specific hardware and operating system familiarity.
- Ability to perform essential functions of the job with or without a reasonable accommodation.
- Prolonged travel with driving several hours per day.
- Rotating and weekend shifts.
- Flexible shift work Rotating shifts within set teams including morning, afternoon, and evening start times with some holidays.
- Carrying and lifting tools, parts, and equipment weighing up to 75 lbs. without assistance, up to 150 lbs. with assistance.
- Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size.
Estimated Salary Range: $38,400 - $52,000 per year
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