Technical Support Representative

4 days ago


Jacksonville, Florida, United States ASK Consulting Full time

At ASK Consulting, we're on a mission to deliver exceptional service to our clients. As a Technical Support Representative, you'll be at the forefront of this effort, providing top-notch support to our customers across various retail environments.

About the Role

This is a fantastic opportunity for individuals with a passion for technology and customer service to join our team. As a Field Support Specialist, you'll be responsible for installing, maintaining, and servicing electromechanical equipment, such as self-checkout systems, within an assigned territory.

The ideal candidate will possess excellent communication skills, be able to work effectively in a fast-paced environment, and have a strong mechanical aptitude. If you're looking for a challenging role that offers opportunities for growth and development, we encourage you to apply.

As a Field Support Specialist, your primary responsibilities will include:

  • Performing customer installations, maintenance, and service calls promptly and effectively.
  • Service electromechanical equipment like self-checkout systems within an assigned territory.
  • Perform maintenance, repair, PM work, and system overhauls.

What You'll Need

To succeed in this role, you'll need to meet the following requirements:

  • Be local to the specific geographic area.
  • Have a valid driver's license and driving record that satisfies our client's fleet requirements.
  • Possess PC skills, basic electronic skills, and some specific hardware and operating system familiarity.
  • Ability to perform essential functions of the job with or without a reasonable accommodation.
  • Prolonged travel with driving several hours per day.
  • Rotating and weekend shifts.
  • Flexible shift work Rotating shifts within set teams including morning, afternoon, and evening start times with some holidays.
  • Carrying and lifting tools, parts, and equipment weighing up to 75 lbs. without assistance, up to 150 lbs. with assistance.
  • Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size.

Estimated Salary Range: $38,400 - $52,000 per year



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