Technical Support Engineer
6 days ago
**Technical Support Engineer Role**
Enterprise Integration is seeking a highly motivated and skilled Technical Support Engineer to join our team in Jacksonville, Florida.
The ideal candidate will have a minimum of 3-5 years of experience in technical support and be proficient in Microsoft Office Suite, all versions, and various operating systems including Microsoft Desktop, MAC, IOS, and thin client operating systems.
The salary for this role is estimated to be between $70,000 - $90,000 per year, depending on experience.
Responsibilities:
- Provide technical support for end-users, including hardware and software troubleshooting and repair.
- Analyze and resolve complex PC problems, implementing corrective solutions as needed.
- Configure, test, maintain, and troubleshoot end-user workstation hardware, software, networked peripheral devices, and networking hardware products.
- Maintain up-to-date knowledge of hardware and equipment contracts and facilitate contract-based installations.
- Liaise with third-party support and IT equipment vendors as necessary.
Requirements:
- A+ certification or equivalent required.
- Net +, MCP, ITIL v.3, and MAC certified technician certifications preferred.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Familiarity with Windows Active Directory users and computers, Windows permissions, and Microsoft Office Suite.
Benefits:
This is a full-time contract position, working 40 hours per week, with core work hours/days from 8am-5pm M-F. Travel is approximately 10-20% of the time. The physical demands of this role include lifting computer equipment weighing up to 100 pounds.
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