Technical Support Specialist
5 days ago
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at RF-SMART. As a key member of our technical support group, you will be responsible for troubleshooting and resolving complex technical issues related to hardware integration.
About the Role:
In this role, you will provide technical assistance to internal and external customers, performing investigation, identification, root cause analysis, and resolution of technical issues. You will also work closely with other teams to give feedback, discuss design issues, investigate problems, and develop solutions to meet the technological needs of users.
Key Responsibilities:
- Provide Technical Assistance: Provide timely and effective technical assistance to customers via phone, email, live chat, or video calls.
- Hardware Integration: Integrate RF-SMART data collection hardware with various systems, including Dynamics AX, NetSuite, Oracle Cloud, and JDE.
- Configure Hardware: Configure mobile computers, scanners, and label printers to align with customer requirements.
- Root Cause Analysis: Identify and resolve technical issues through thorough root cause analysis.
- Knowledge Base Articles: Create and maintain knowledge base articles to share common resolutions with customers and colleagues.
Requirements:
- Bachelor's Degree: Bachelor's degree in IT or a related field.
- Experience: At least 1 year of experience in working as a technical support analyst or similar role.
- Skillset: Strong technical skills, excellent communication skills, detail-oriented, and ability to work in a fast-paced environment.
Salary: $60,000 - $80,000 per annum, depending on experience. Benefits include health insurance, retirement plan, and paid time off.
About Us: RF-SMART is an Equal Employment Opportunity employer committed to creating a diverse and inclusive workplace. We offer a dynamic work environment with opportunities for growth and development.
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