Technical Desktop Support Specialist

4 days ago


Jacksonville, Florida, United States TEKsystems Full time
Job Summary

We are seeking a highly skilled Desktop Support Specialist to join our team at TEKsystems. In this role, you will be responsible for providing top-notch support for Windows and Mac devices, as well as working closely with the desktop engineering team to resolve technical issues.

About You

We are looking for an experienced individual who has a strong background in application packaging, SSO logins, SCCM, and Jamf. Your ability to troubleshoot complex technical issues and work collaboratively with others is essential.

Responsibilities

Some of your key responsibilities will include:

  • Providing exceptional support for Windows and Mac devices, including patching and troubleshooting
  • Working with the desktop engineering team to resolve technical issues and implement solutions
  • Collaborating with other departments to understand and document computing needs
  • Creating and managing automation scripts to reduce toil and improve efficiency
  • Managing and updating back-end IT servers and toolsets
Requirements

To be successful in this role, you will need:

  • A strong background in Windows and Mac operating systems
  • Experience with application packaging, SSO logins, SCCM, and Jamf
  • Excellent technical writing and documentation skills
  • Strong problem-solving and analytical skills
  • Ability to work well under pressure and meet deadlines
What We Offer

We offer a competitive salary range of $70,000 - $90,000 per year, based on experience. Additionally, we provide a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.

Location

This role is located in Jacksonville, FL, and requires on-site work 5 days a week. You will be working in a fast-paced environment with a dynamic team.



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