Customer Support Representative

3 weeks ago


Jacksonville, Florida, United States Mac Papers and Packaging, Full time
Job Description

We are seeking a highly skilled Customer Support Representative to join our team at Mac Papers and Packaging. As a Customer Support Representative, you will be the primary point of contact for customers, providing exceptional support and resolving issues in a timely and professional manner.

Responsibilities:

  • Answer customer calls and respond to inquiries in a timely and professional manner.
  • Provide accurate and complete information to customers using system tools and resources.
  • Identify and assess customer needs to generate solutions that exceed expectations.
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Manage customer complaints to provide situationally based solutions within time limits and complete follow up to ensure resolution.
  • Properly document all customer interactions.
  • Follow communication best practice procedures.
  • Quickly learn and demonstrate a solid understanding of product specifications to better respond to customer inquiries.

Requirements:

  • Bilingual (English/Spanish)
  • High school diploma or GED required
  • 1-3 years of proven customer support experience
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different customer situations
  • Excellent interpersonal, organizational, oral and written communications skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Must have intermediate Microsoft Office (Word, Excel, Outlook) skills
  • Must be able to efficiently use a Windows-based computer
  • Ability to prioritize and complete assignments accurately and in a timely manner
  • Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment
  • Must be able to work alone, and with a team
  • Must be able to read and communicate in English, for safe and effective performance of the job and business operations

Estimated Salary: $45,000 - $65,000 per year, depending on experience and qualifications

About Us: Mac Papers and Packaging is an equal opportunity employer and makes employment decisions without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other protected category.



  • Jacksonville, Florida, United States GAT Airline Ground Support Full time

    Job SummaryWe are seeking a Customer Service Agent to join our team at GAT Airline Ground Support. As the first point of contact for passengers, you will be responsible for providing exceptional customer service and ensuring a smooth airport experience.The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment,...


  • Jacksonville, Florida, United States LotSolutions, Inc. Full time

    About the RoleThe Customer Service Representative plays a pivotal role in ensuring seamless customer support by delivering fast and accurate communication, making necessary changes to plans, coordinating with team members, and resolving inquiries and issues for customers and branch representatives.Key Responsibilities:Communicate effectively and...


  • Jacksonville, Florida, United States Tailored Brands Inc Full time

    Customer Experience RepresentativeWe are looking for an experienced and motivated Customer Experience Representative to join our team. As a valued member of our sales team, you will play a critical role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.The successful candidate will possess excellent...


  • Jacksonville, Florida, United States UF Health Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and organized individual to fill the role of Customer Service Representative. This is an exciting opportunity to join our team at UF Health and contribute to the delivery of exceptional patient care.About the Role:Provides excellent customer service to patients, families, and...


  • Jacksonville, Florida, United States AlienVault Full time

    **Customer Experience Representative**We are seeking a highly skilled Customer Experience Representative to join our team, responsible for providing exceptional service and support to customers.**Key Responsibilities:**Deliver outstanding customer service through consultative sales approaches and issue resolution.Work closely with customers to understand...


  • Jacksonville, Florida, United States eTeam Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our eTeam as a Customer Service Representative. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our clients.About the RoleThis is a fantastic...


  • Jacksonville, Florida, United States Kathy Scott - State Farm Agent Full time

    Job OverviewKathy Scott - State Farm Agent is seeking a skilled Customer Service Representative to join their team. As a representative, you will be responsible for generating exceptional client experiences and reinforcing the growth of a successful insurance agency.ResponsibilitiesAnalyze customer inquiries and provide accurate policy...


  • Jacksonville, Florida, United States IAA Full time

    About the RoleAs a Customer Service Representative at IAA Holdings, LLC, you will play a crucial role in delivering exceptional customer experiences. Our team of representatives embodies our core values by providing outstanding support through various communication channels.Key ResponsibilitiesProvide comprehensive customer support services via phone, mail,...


  • Jacksonville, Florida, United States GPM Investments Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at GPM Investments. As a Customer Service Representative, you will play a critical role in delivering outstanding customer service and ensuring that every customer has a positive shopping experience.


  • Jacksonville, Florida, United States Toyota Material Handling Systems Full time

    Job Title: Customer Solutions RepresentativeLocation: Atlanta, GASalary Range: $60,000 - $80,000 per yearAbout the JobWe are seeking a highly motivated and results-driven CSS Representative to join our team at Toyota Material Handling Systems. As a CSS Representative, you will be responsible for representing our company in all aftermarket activities,...


  • Jacksonville, Florida, United States Domino's Pizza LLC Full time

    Job Description: Become a part of our dynamic team as a Customer Experience Representative at Domino's Pizza LLC! As a Customer Experience Representative, you will be the face of our brand, providing exceptional customer service and ensuring that every customer has a positive experience.About the Role:As a Customer Experience Representative, you will be...


  • Jacksonville, Florida, United States Hooters Full time

    **Customer Service Representative Wanted**We are seeking a charismatic Customer Service Representative to join our team at Hooters in San Jose.As a Customer Service Representative, you will be responsible for providing exceptional service to our guests by delivering a positive greeting and efficient service.Your key responsibilities will include:Taking...


  • Jacksonville, Florida, United States Burlington Full time

    **Becoming a Part of Our Team**We are looking for a skilled and enthusiastic Customer Service Representative to join our team in Jacksonville. As a Customer Service Representative, you will play a key role in ensuring that every customer leaves our store feeling satisfied and valued.**Responsibilities:*** Provide top-notch customer service by responding to...


  • Jacksonville, Florida, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionWe are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for all customers.About the RoleThe Customer Service Representative will work closely with our customers...


  • Jacksonville, Florida, United States Penske Full time

    Penske is a leading transportation services provider, and as a Customer Service Representative, you'll play a crucial role in handling incoming sales and customer service calls in our busy Corporate Sales Center. Your responsibilities will include explaining sales procedures and responding to inquiries from customers, while also inputting customer...


  • Jacksonville, Florida, United States Collabera Full time

    About the PositionThe Support Team Representative role at Collabera is an exciting opportunity to join our customer-facing team. As a key member of our support team, you will play a critical role in providing high-quality support to our customers. Your responsibilities will include responding to customer inquiries, resolving complex issues, and collaborating...


  • Jacksonville, Florida, United States Chick-fil-A Full time

    A Day in the LifeAs a Customer Service Representative at Chick-fil-A, your day will be filled with opportunities to interact with our guests, take orders, and provide excellent service. You will work as part of a high-performing team to ensure that every guest leaves feeling satisfied and happy. In addition to serving customers, you will also be responsible...


  • Jacksonville, Florida, United States Elite Parking Services of America Inc Full time

    Customer Service Representative - Parking Operations\We are seeking a friendly and courteous individual to join our team as a Customer Service Representative - Parking Operations. In this role, you will be responsible for delivering exceptional customer service, processing payments, and assisting with facility maintenance.\About the Role:\This is a full-time...


  • Jacksonville, Florida, United States U-Haul Full time

    Company Overview:U-Haul Holding Company is a leading provider of moving and storage solutions. We are committed to delivering exceptional customer service and providing a supportive work environment for our team members.As a Customer Service Representative, you will be part of a dynamic team that strives to exceed customer expectations. You will have the...


  • Jacksonville, Florida, United States Domino's Pizza LLC Full time

    Domino's - 13947 Restaurant Team MemberWe are looking for a dedicated individual to join our team as a Customer Service Representative at Domino's Pizza LLC.As a Customer Service Representative, you will be responsible for providing excellent customer service, taking orders, and maintaining the front of the store. You will work closely with the...