Field Service Engineer II

2 weeks ago

Gilbert, Arizona, United States APPLIED MATERIALS Full time

Key Responsibilities:
Conducts all standard service operations independently at Tier I level. Capable of performing standard Tier II tasks with guidance. Executes routine preventative maintenance within specified timeframes and ensures quality repairs are completed.
Addresses fabrication issues by liaising with fellow engineers and engaging in escalation discussions. Validates operational integrity of system equipment independently. Provides assistance to senior engineers as required.
Adheres to all checklists and procedures, ensuring the latest revisions of protocols and schematics are accessible prior to commencing work.
Aims to implement Best Known Methods (BKM's). Utilizes knowledge management systems effectively. Complies with all Intellectual Property guidelines.
Demonstrates the ability to diagnose and rectify recurring technical issues. Shows consistent capability in executing escalation strategies. Resolves day-to-day challenges and has exposure to systemic issue resolution. Supports the preparation and presentation of technical matters to both internal and external stakeholders. Possesses knowledge of fundamental theories and requires minimal assistance to interpret circuit diagrams. Focuses on a single primary product and platform. Implements projects aimed at cost reduction and increased operational uptime.
Employs diagnostic methods and utilizes documentation and testing equipment with assistance from senior engineers (Testing). Capable of diagnosing and resolving technical issues (Corrective maintenance). Leverages training and experience to identify certain process, software, or hardware-related system challenges (Predictive maintenance).
Takes ownership of complete customer satisfaction within designated work area. Aids in planning, communicating, and coordinating support strategies with customer management. Adheres to all safety protocols and consistently upholds safety as a core value.

Functional Knowledge:
Possesses established skills to carry out a variety of daily tasks.

Business Expertise:


Comprehends how assigned responsibilities relate to others within the team and how the team collaborates with other disciplines.

Assumes accountability for total customer satisfaction, ensuring excellent relationships within the assigned area.

Leadership:
Does not have supervisory duties; manages personal workload effectively.

Problem Solving:


Identifies and resolves typical issues that may arise in own work area without needing supervisory approval; assesses and selects solutions from established options.


Impact:


Affects own team through the quality of services or information provided; adheres to standardized procedures and practices while receiving regular but moderate supervision and guidance.


Interpersonal Skills:
Utilizes communication skills to share information effectively.

Qualifications

Education:

Associate's DegreeSkills:

Certifications:

Languages:

Years of Experience:

  • 4 Years Work Experience:
Additional Information

Time Type:

Full time Employee Type:

Assignee / Regular Travel:

Yes, 75% of the Time Relocation Eligible:
Yes

Salary Range:
$41.80 The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.


For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

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