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Audio Systems Engineer

2 months ago

Gilbert, Arizona, United States Clair Global Corporation Full time

JOB OVERVIEW:

The ideal candidate will be adept at fulfilling the responsibilities of either a Systems Engineer or a Monitor Engineer as required. In periods when the candidate is not engaged in events, a commitment of 40 hours per week in the workshop is expected.


The Systems Engineer is tasked with the design and simulation of audio systems, optimizing these systems in software, ensuring proper deployment, and conducting final tuning within the venue. This role includes managing and supervising company personnel during events, ensuring the concert sound system and related equipment are installed and operated in accordance with company protocols and safety standards. The Systems Engineer holds the primary responsibility and authority over system operations and the road staff assigned to specific events, acting as the main point of contact between the company and the client when serving as Crew Chief.


The Monitor Engineer is responsible for the deployment and operation of the monitor system, RF communications, and stage systems as designed. This intermediate position requires the ability to troubleshoot technical issues that arise in the field, typically associated with Level 1 and Level 2 duties. The Monitor Engineer serves as the principal support to the Crew Chief within the audio team, focusing on the assembly, operation, and disassembly of the monitor system, which may include mixing consoles, floor wedges, in-ear monitor systems, and other wireless devices, as well as communication systems and necessary peripheral equipment. Assistance with all audio system installations may also be required.

QUALIFICATIONS AND REQUIREMENTS:

  • A minimum of 3 years of practical experience with professional audio equipment and completion of foundational company protocol training, including safety management.
  • Strong understanding of logistical practices related to equipment.
  • Proven ability to collaborate effectively with crew members and client productions, demonstrating strong teamwork ethics.
  • Consistent display of technical education aligned with company equipment operating standards.
  • Strong troubleshooting skills in technical scenarios.
  • Demonstrated adherence to company safety protocols.
  • Exhibited leadership qualities within a team environment.
  • In-depth knowledge of company and client relationships.
  • Excellent communication skills, both written and verbal.
  • Willingness to travel internationally and possess a valid passport.
  • Ability to lift a minimum of 50 lbs and endure long periods of standing and working.

EDUCATION AND EXPERIENCE:

  • Associate or Bachelor's degree in a field related to audio technology is strongly preferred.
  • At least 3 years of field experience with professional audio equipment and completion of basic company protocol training, including safety management.

CORE FUNCTIONS:

  • Support Clair's Mission and Core Values.
  • Assist in building effective client relationships during events.
  • Design, deploy, and optimize concert sound systems in line with client and company expectations.
  • Manage front-of-house equipment and interface with sound systems.
  • Troubleshoot and resolve issues with system components.
  • Establish a strong working relationship with the front-of-house or monitor mixer to achieve desired system performance.
  • Facilitate company efforts to foster relationships in the field, acting as an extension of the sales department.
  • Oversee project assignments regarding equipment preparation and collaborate with operations and sales departments to meet client specifications.
  • Maintain company equipment and ensure the complete touring inventory is returned post-event.
  • Supervise Clair employees in the field as Crew Chief, applying disciplinary actions when necessary and reporting personnel issues to management.
  • Assist in training new employees in the field.
  • Ensure adherence to safety protocols and monitor other employees for compliance.
  • Assess client satisfaction regarding company services in the field.
  • Communicate any client dissatisfaction with equipment or audio results to the sales department or executive management, following up with corrective actions as needed.
  • Possess working knowledge of company sound reinforcement systems and related equipment.
  • Familiarity with venue and sound system modeling software.
  • Capable of operating and managing multiple channels of RF devices.
  • Maintain a communication device for company correspondence from the field.
  • Test system functionality and optimize performance while troubleshooting any issues.

RESPONSIBILITIES:

  1. Stay updated on new technologies and equipment related to Clair PA and Monitor systems.
  2. Oversee stage wiring and troubleshoot as necessary.
  3. Support mixing for opening acts.
  4. Assist management with scheduling data.
  5. Report any on-the-job injuries immediately and assist in obtaining medical treatment.
  6. Document incidents related to injuries or accidents and report them to management.

WORKING CONDITIONS:

Work is primarily conducted in the field, with long hours required to complete tasks. Employees may be exposed to various weather conditions and must be prepared for heavy lifting and prolonged periods of standing. Routine physical activities include kneeling, bending, lifting overhead, and moving equipment, with work weeks potentially exceeding 60 hours during peak seasons.


COMPANY EXPECTATIONS:

All Clair employees are expected to:

  • Support Clair's Strategic Blueprint, Mission, and Core Values.
  • Demonstrate honesty, integrity, and respect in interactions with colleagues, clients, and vendors.
  • Maintain a positive attitude and professional demeanor.
  • Exhibit regular attendance and keep work areas organized.
  • Show initiative and willingness to learn new skills.

Every employee shares responsibility for safety and health within the company and is expected to adhere to all safety policies and procedures.