Airport Guest Service Agent HCS
3 days ago
About the Role:
Hawaiian Airlines is seeking a highly skilled and customer-focused Airport Guest Service Agent to join our team at the airport. As a key member of our Guest Services team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience from check-in to departure.
Key Responsibilities:
- Provide personalized service to guests, responding to their needs and resolving any issues in a professional and courteous manner.
- Operate the ticket counter and gate areas, ensuring efficient and smooth operations.
- Collaborate with colleagues to achieve team goals and objectives.
- Participate in ongoing training and development to enhance skills and knowledge.
- Meet or exceed performance standards and targets.
Requirements:
- Legally authorized to work in the United States.
- Minimum 18 years old.
- Possess at least a high school diploma or equivalent education.
- Valid driver's license issued in the United States.
- Ability to lift up to 70 lbs. when checking in guests' bags.
- Ability to accept any work shift awarded.
- Ability to complete pre-employment drug test and random drug testing.
- Ability to fulfill comprehensive background checks and fingerprinting to satisfy company security requirements and obtain various clearances to work at the airport.
- No visible body art.
- Must provide proof of full COVID-19 vaccination by date of training.
Preferred Qualifications:
- Airline experience.
- Customer service experience in the hospitality industry.
About Hawaiian Airlines:
Hawaiian Airlines is a leading airline in the Pacific, committed to providing exceptional service and hospitality to our guests. We are proud to be a part of the Hawaiian community and are dedicated to making a positive impact on the environment and society.
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