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Spa Services Coordinator

2 months ago

Rutherford, California, United States Auberge du Soleil Full time
Job Overview

Company Overview:
Auberge du Soleil is a premier destination within the Auberge Resorts collection, renowned for its exceptional service that is both attentive and discreet. Our team is dedicated to ensuring that every guest experiences an unforgettable stay. As a proud member of Relais & Châteaux, we embody the essence of the French 'joie de vivre' and uphold the highest standards in hospitality. Working at Auberge du Soleil means being surrounded by the breathtaking beauty of Napa Valley while enjoying competitive compensation, comprehensive benefits, and a dynamic work environment.

Role Summary:

The Spa Services Coordinator plays a crucial role in managing appointments, welcoming guests, guiding them to treatment areas, and providing detailed information about spa offerings. This position also facilitates communication regarding spa promotions, guest inquiries, and programs across all relevant departments.

Key Responsibilities:
  • Ensure that reception and retail spaces are impeccably maintained and that common areas of the spa are kept tidy between appointments.
  • Possess a thorough understanding of all treatments offered and engage in effective suggestive selling.
  • Accurately manage the booking of all spa appointments.
  • Adhere to safety and sanitation protocols.
  • Process spa reservations and billing, warmly greeting guests upon their arrival and departure.
  • Assist with retail operations, including guest support, product displays, suggestive selling, and merchandising.
  • Exhibit professionalism and sensitivity towards guests' needs.
  • Conduct tours of spa facilities for guests to familiarize them with the offerings.
  • Collaborate effectively with guests and colleagues.
  • Address guest complaints or concerns promptly to ensure satisfaction, communicating all relevant information to management.
  • Exercise discretion and sound judgment in all job functions.
  • Participate in training sessions, meetings, and designated programs.
  • Report maintenance and repair needs to the Engineering department through internal communication systems.
  • Maintain a professional appearance and uphold uniform standards.
  • Safeguard confidential information and protect company assets.
  • Familiarize oneself with Spa Standards based on a 5-star Forbes rating.
  • Foster positive relationships with colleagues and management.
  • Manage communication for the Spa Manager and Spa Director, including handling correspondence.
  • Organize and maintain filing systems for correspondence and reference materials.
  • Complete all required opening and closing tasks.
  • Collaborate with other spa staff to create personalized treatment experiences for guests.
  • Act as a liaison between the Spa, Housekeeping, and Engineering departments.
  • Implement a tracking system to monitor task completion.
  • Adhere to safety protocols and maintain safe work practices.
Qualifications:
  • Ability to maintain a positive demeanor and work efficiently in a high-pressure environment.
  • Professional, adaptable, and optimistic attitude.
  • Prior experience in customer service is essential.
  • Familiarity with computer systems is required.
  • Detail-oriented with strong communication skills.
  • Experience with cash handling is necessary.
  • Exceptional multitasking abilities to manage various responsibilities simultaneously.
  • Polished and professional appearance with strong command of written and spoken English.
  • Must be able to stand for extended periods.
  • High school diploma or equivalent is required.
  • Must be at least 18 years old.
Preferred Qualifications:
  • Experience in customer service or hospitality is preferred.
  • Relevant certifications or education in the industry.
  • Previous experience in a luxury spa or retail environment is highly desirable.

This position offers competitive hourly compensation.

Additional Information:

Auberge Resorts Collection is committed to providing equal employment opportunities to all team members and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all aspects of employment, including recruiting, hiring, placement, promotion, termination, and training.