Client Services Coordinator

2 days ago

East Rutherford, New Jersey, United States AEG Full time
Job Title: Coordinator, Suite

At AEG, we are seeking a highly skilled and experienced Coordinator, Suite to join our team. This role will provide exceptional support and service to our individual game Suite Partners, ensuring an enjoyable experience and potential future business.

Key Responsibilities:
  • Provide service excellence to all guests and fans, whether in-person, via email, or telephone, with a primary focus on single game Suite Partners on a year-round basis.
  • Establish strong relationships with single game Suite Partners, ensuring an enjoyable experience and potential future business.
  • Oversee game day and event day responsibilities, including single game partner visits and ensuring suites are ready for event day.
  • Assist, coordinate, and track the contract process for single game suite agreements, including distribution of executed agreements to various departments and upload into Salesforce.
  • Conduct IG partnership kick-off and end of season recap meetings to ensure partner success.
  • Track and ensure that all client information is updated and accurate within Salesforce.
  • Support Suite Services Managers as needed, including suite game day logos, third-party event communications, and tracking, partner gifting, and other duties as needed.
  • Provide day-to-day service excellence to all Suite and IG partners.
  • Assist in the creation and implementation of retention forecasting and tracking the suite IG program, as well as the implementation and execution of all initiatives throughout the calendar year.
  • Collaborate with all New York Giants and Stadium departments regarding fan-facing initiatives and procedures to ensure service excellence on a year-round basis.
Qualifications:
  • A four-year college degree in Business, Sales, Service, Hospitality, or Marketing, or another related field.
  • Minimum of two (2) years of customer service experience in sports marketing, ticket office, hospitality industry, promotions, and events, or related industry.
  • Understands and provides superior customer service.
  • Excellent written and verbal communication skills.
  • Exceptional interpersonal communication is essential.
  • The ability to work independently and demonstrate innovation and initiative.
  • A strong work ethic and the ability to thrive in a deadline-driven environment.
  • The ability and desire to work long and flexible hours, including evenings, weekends, and holidays.
  • Proficiency in MS Office products (Word, Excel, Access, and Outlook).
  • Knowledge of CRM systems (Salesforce) is a plus.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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