Guest Services Coordinator

1 day ago

East Rutherford, New Jersey, United States AEG Full time
Guest Services Internship

MetLife Stadium, home to the NY Giants and NY Jets, is seeking a highly motivated and detail-oriented intern to join our Guest Services team. As an intern, you will have the opportunity to gain hands-on experience in the day-to-day operations of our Guest Services department.

Key Responsibilities:
  • Assist the Customer Service staff with incoming and outgoing calls and provide prompt responses to all service emails within the required timeframe.
  • Effectively provide satisfactory responses to all customer inquiries, requests, and complaints.
  • Assist in managing the Guest Services Event Representatives staff.
  • Inventory tracking for Guest Services Event Representatives staff and concert supplies.
  • Provide support to our Lost and Found program.
  • Assist with event day briefings, paperwork, inventory, and distribution.
  • Provide accurate, detailed directions to and from stadium locations such as seating areas, restrooms, and concession on event days.
  • Aid in event day distribution to MetLife Stadium suites.
  • Promote Guest Services programs and initiatives.
  • Shadow Guest Services full-time and part-time staff during event days to learn what is needed to execute a successful event.
  • Basic office functions as needed.
Team Member Experience:
  • Provide support with the recruitment, selection, coaching, and management of Guest Service team members.
  • Help with delivering new hire training for incoming MetLife Stadium Team Members.
  • Maintain effective communication with Guest Service team members.
  • Assist in the research and implementation of new Employee Incentive programs.
  • Work with MetLife Stadium uniform room staff to prepare and operate Uniform Room prior to Team Member arrivals on event day.
  • Support Guest Service team members on event days and non-event days.
Eligibility:

Must be currently enrolled in an Undergraduate program (Junior/Senior as of September 2025) or Post-Graduate program.

Requirements:
  • Ability to work in a fast-paced environment and able to prioritize assignments.
  • Strong customer service and people skills.
  • Solid organizational skills and attention to detail.
  • Excellent written and verbal communication skills as well as presentation skills.
  • A can-do attitude with the desire to learn and have fun while doing it.
  • Proficient in Microsoft Office Suite.
  • Adhere to MetLife Stadium policies and procedures while interning at the Stadium.
Schedule:

Due to the unique Stadium schedule, the event operations intern would be required to attend events in the evening, weekends, and often holidays.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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