Help Desk Support Specialist 3

2 months ago

Andrews, United States CDO Technologies Inc Full time
Job DescriptionJob Description

Are you ready to apply cutting-edge technologies to solve real world problems? Do you thrive in an environment where people leverage technology and processes to build innovative and sustainable solutions? You might just be a perfect fit for the CDO team. Since 1995, CDO Technologies has delivered the best solutions for unique business problems in the commercial and federal sectors ranging from Asset Management to IT Services. CDO employees demonstrate integrity, embrace teamwork, and embody a Can Do attitude in the delivery of superior customer service.

Location: Joint Base Andrews, MD

Position Summary:

Provide all AV/PA system support required for equipment sign-outs and manned events the Communication Squadron (CS) is responsible for to include supporting CS customers in the Air Force National Capital Region (AFNCR).

Responsibilities Include:

  • Provide Audio Visual/Public Address support.
  • Ensure all audio visual and public address events are fully supported including, but not limited to customer coordination, equipment delivery, equipment transport, equipment setup/tear down, troubleshooting any equipment malfunctions and playing of scripted music.
  • Maintain inventory management of all physical assets associated with AV/PA systems.
  • Provide emergency AV troubleshooting assistance within 30 minutes of notification either by phone or in person.
  • Provide full AV/PA support and coordination for customers within 5 business days of request.
  • Track all events using the Government provided event tracking system(s) and software.
  • Prepare and maintain project planning documentation, presentation material and program research related to all AV/PA events and equipment and shall provide these materials to the Government within five (5) business days of request.
  • Use Government provided ticket system to process, log, and close out all trouble tickets, change requests and work-orders within two (2) business days of completion.
  • Complete all request tickets and event coordination within five (5) days of assignment.
  • Provide after-action reports, as required.
  • Perform maintenance on any of the AV/PA kits & systems.
  • Provide on-site support for after-hours events.
  • Providing recommendations for when parts, equipment, materials need to be replaced.

Basic Qualifications:

  • 1+ years of experience managing portable and fixed Audio Visual (AV) systems and familiarization with Anchor portable systems and Yamaha MG166C soundboards.
  • An active Secret Security Clearance.

Certifications Required:

  • None.


What can a CDO employee expect?

At CDO Technologies, we believe in taking care of our employees with a comprehensive benefits package. Our health and welfare benefits include two medical plan options along with a LiveHealth program to see a doctor online anytime day or night. CDO offers dental, vision, and a Flexible Spending Account for medical or childcare. Employees may also enroll in a 401(k) plan with their first paycheck. Full-time employees also receive company paid short- and long-term disability and life insurance. We also provide tuition reimbursement, professional development, and certification reimbursements. Finally, CDO also offers employees a generous leave program including paid holidays, vacation, and sick leave.

CDO’s total compensation for each position is negotiated within an established range. The final compensation will be determined by demonstrated skills and experience.

EEO statement

CDO is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, or veteran status.

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