Taxpayer Services Specialist
3 days ago
We are seeking a highly skilled Taxpayer Services Specialist to join our team at the U.S. Department of the Treasury. As a key member of our team, you will play a critical role in providing exceptional service to taxpayers, ensuring compliance with tax laws and regulations, and contributing to the overall success of our organization.
Key Responsibilities- Provide technical assistance and advice to taxpayers on individual income, excise, and employment taxes, as well as other tax-related matters.
- Conduct interviews with taxpayers to determine their tax situation, provide guidance, and explain the consequences of various courses of action.
- Collaborate with tax practitioners and accountants to discuss tax law impact and review financial records to gain a deeper understanding of taxpayers' financial status.
- Communicate complex tax information to taxpayers and their representatives, explaining issues related to tax law, regulations, notices, and account adjustments.
- Assist taxpayers in preparing tax returns, explaining the consequences of different courses of action, and explaining the collection and examination processes.
- Must be a U.S. citizen or national and provide proof of U.S. citizenship.
- Must undergo a review of prior performance and conduct, as well as an income tax verification.
- Must successfully complete a background investigation, including a FBI criminal history record check.
- Must complete a suitability determination at the time requested by the agency.
- Must undergo a Personal Identity Verification (PIV) process.
Applicants must meet the following requirements:
- General experience: three years of experience, one year of which was at a level of difficulty and responsibility equivalent to the GS-04 in the Federal Service.
- Specialized experience: one year of experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal Service.
You will be evaluated based on your qualifications, experience, and education. Your application will be reviewed to determine your eligibility and qualifications for the position.
Rating: You will be assessed on the following competencies: arithmetic, customer service, decision making, flexibility, interpersonal skills, oral communication, problem solving, self-management, teamwork, and writing.
Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of two quality level categories, CAT A/B, CAT C, depending on your responses to the online questions.
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