Senior IT Support Specialist

4 weeks ago


Worcester, Massachusetts, United States Machado Consulting Full time
Job Overview

Machado Consulting is seeking a highly skilled Senior IT Support Engineer to join our team. As a key member of our IT Support department, you will be responsible for providing exceptional technical support to our clients and internal teams.

Key Responsibilities
  • Respond to escalated tickets via phone or email and assist IT Support Technicians with tickets that require additional support.
  • Troubleshoot complex problems with various systems, including servers, networks, and cloud solutions.
  • Conduct software deployments of varying difficulty across multiple systems.
  • Assist clients with Information Security audits and questionnaires, and provide knowledge on Information Security best practices.
  • Participate in an on-call rotation to provide support during non-business hours.
Requirements
  • 3-5 years of experience in a HelpDesk or equivalent role.
  • 1+ years of experience in a Systems or Network Administration role.
  • Industry certifications desired.
  • Good understanding of Microsoft Windows Server Operating Systems.
  • Good understanding of cloud models and products (SaaS, IaaS, PaaS).
  • Previous experience with ticketing systems and remote monitoring and management tools.
  • Intermediate or better PowerShell scripting is desired.
What We Offer

Machado Consulting offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to providing our employees with the tools and resources they need to succeed in their roles.


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