IT Support Specialist
4 weeks ago
We are seeking a highly skilled and experienced IT Support Specialist to join our team at Paragus Strategic IT. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, ensuring their technical issues are resolved efficiently and effectively.
Key Responsibilities:
- Manage and resolve technical issues for clients via phone, email, and remote desktop
- Collaborate with internal teams to identify and implement process improvements
- Develop and maintain technical documentation and knowledge base articles
- Provide training and support to internal teams on technical topics
- Stay up-to-date with industry trends and emerging technologies
Requirements:
- 3-5 years of experience in IT support or a related field
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Intermediate knowledge of Microsoft operating systems and software
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Access to the latest technology and tools
How to Apply:
If you are a motivated and experienced IT professional looking for a new challenge, please submit your resume and cover letter to [insert contact information].
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