Patient Service Coordinator
3 days ago
This position is responsible for providing exceptional patient service and support in a fast-paced clinical environment. The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a team-oriented setting.
Key Responsibilities:
1. Greet patients and families, answer phones, and respond to messages in a timely and professional manner.
2. Schedule appointments, register patients, and verify demographic information.
3. Obtain and verify insurance information, including coordination of benefits and pre-certification/prior-authorization.
4. Collect patient payments and provide accurate receipts.
5. Maintain accurate and up-to-date patient records, including electronic medical records.
6. Promote a positive and respectful work environment, adhering to Intermountain Healthcare's mission, vision, and values.
Requirements:
1. One year of customer service experience, preferably in a healthcare setting.
2. Strong communication and interpersonal skills, with the ability to work effectively in a team-oriented setting.
3. Basic computer skills and data entry experience.
4. Ability to work in a fast-paced environment, with multiple priorities and deadlines.
Preferred Qualifications:
1. Bilingual English and Spanish.
2. Experience using Epic software.
Work Environment:
This position is located in the Candelas Clinic, with a scheduled weekly hours of 40. The hourly rate for this position is $22.54, with the potential for advancement based on experience. Intermountain Healthcare offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan.
We are an equal opportunity employer, committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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