Patient Care Coordinator
4 days ago
At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As a Patient Care Coordinator, you'll play a vital role in delivering exceptional patient care and support.
Key Responsibilities- Greet and register patients in a prompt, pleasant, and helpful manner
- Instruct, direct, and schedule patients and visitors
- Manage wait times and ensure a smooth patient flow
- Collect co-payments, co-insurance, and deductibles, and issue receipts
- Process walk-in patients and visitors, and answer phones and schedule appointments
- Manage medical records, including maintaining, filing, and preparing for schedules
- Ensure all correspondence is scanned and/or filed, and process requests for medical records release
We're proud to offer a comprehensive benefits package, including competitive base pay, paid time off, medical plan options, dental and vision insurance, and a 401(k) savings plan. Plus, you'll have opportunities for professional growth and development, and the chance to make a real difference in the lives of our patients.
Requirements- High school diploma or equivalent required
- 1+ years of customer service experience with strong communication skills
- Intermediate level of proficiency with Microsoft Office applications
- Ability to travel 10% of the time for coverage at other clinics as needed
- 1+ years of experience with electronic health records
- 1+ years of related healthcare experience, including scheduling experience
- 1+ years of experience handling and triaging telephone calls and a multi-system phone line
- Knowledge of medical terminology
- Ability to handle cash and count money at high volumes, including mathematical computations
- Ability to work independently and as a team, with good judgment and accountability
- Demonstrated ability to work well with healthcare providers
- Strong organizational and time management skills
- Ability to multi-task and prioritize tasks to meet deadlines
- Ability to work well under pressure in a fast-paced environment
- Excellent verbal and written communication skills
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