Patient Service Representative
2 weeks ago
We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Intermountain Healthcare. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our medical office, providing exceptional patient care, and maintaining accurate records.
Key Responsibilities- Greets patients and responds to phone calls, taking messages and providing necessary information while documenting all interactions accurately and completely in the electronic medical record (EMR).
- Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and consultations.
- Registers patients, confirming, entering, and updating demographic data on the registration system, following procedures for identifying patients.
- Obtains copies of insurance cards, forms of ID, and signatures on required forms, verifying information to determine insurance coordination of benefits and pre-certification/prior-authorization.
- Collects patient payments, provides accurate receipts, and posts payments in the system, reconciling receipts with cash collected and completing required balancing forms.
- Maintains department and individual work queues and reports as required.
- Promotes the mission, vision, and values of Intermountain Healthcare and abides by service behavior standards.
- One year of customer service experience involving interactions with customers in person and by phone.
- Professional manner and strong interpersonal and communication skills.
- Demonstrated basic computer skills and data entry.
- Bilingual English and Spanish.
- Experience using Epic software.
- Interact with others by effectively communicating, both orally and in writing.
- Operate computers and other office equipment requiring the ability to move fingers and hands.
- See and read computer monitors and documents.
- Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
- May require lifting and transporting objects and office supplies, bending, kneeling, and reaching.
Candelas Clinic, Arvada, CO
Scheduled Weekly Hours: 40
The hourly range for this position is $22.54. We offer a comprehensive benefits package that covers a wide range of programs to foster a sustainable culture of wellness.
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