Executive Director of Client Partnerships at Modifly

3 weeks ago

San Diego, California, United States CourtAvenue Full time

About the Role:

We are seeking a seasoned Executive Account Director to join our team at Modifly. As a key member of our account management team, you will be responsible for driving business growth, enhancing client relationships, and ensuring client satisfaction.

Key Responsibilities:

  • Expand existing client relationships and identify new opportunities for business growth.
  • Ensure all work is delivered on time and within budget.
  • Maintain high standards for deliverables and oversee quality control across departments.
  • Manage Account team utilization, ensuring alignment with billable expectations.
  • Lead organizational structure and staffing initiatives to meet project demands.
  • Build and maintain positive, long-term client relationships, serving as a key interface.
  • Develop and execute strategic plans for growing team capabilities and positioning existing services.
  • Drive team success through goal setting, performance feedback, onboarding, and continuous mentorship.
  • Demonstrate thought leadership and represent the organization in local communities, exhibiting executive gravitas.
  • Foster a positive team culture and strong relationships within the Executive Leadership Team.
  • Actively engage in tasks at various levels when needed, utilizing comprehensive department knowledge.

EAD Specific Responsibilities:

  • Develop strategies to ensure high client satisfaction, monitor and improve NPS, and address client feedback promptly.
  • Collaborate with the executive team to set and achieve revenue and profit goals, identify growth opportunities within accounts, and drive revenue through upselling and cross-selling.
  • Act as the client's primary advocate within the organization, ensure clear communication of client needs, and provide insights based on feedback and market trends.
  • Lead and mentor the Account team to foster a high-performance, collaborative culture, set performance expectations, and develop training programs.
  • Contribute to overall business strategy by providing input on market trends, competition, and client needs.
  • Lead internal culture development in the San Diego market and drive client growth and development within the local market (San Diego preferred).
  • Ensure every client has proper relationship mapping to Modifly, including top-to-top relationship establishment.

Requirements:

  • 12+ years of experience in an agency environment in roles related to sales, growth, business development and/or account management, with at least 5 years in a leadership role.
  • Proven experience in a senior client management role within the media agency industry.
  • Strong understanding of paid media strategies and services.
  • Demonstrated success in driving revenue growth and achieving P&L targets.
  • Excellent communication and interpersonal skills.
  • Leadership experience with a track record of building and managing high-performing teams.
  • Strategic thinking and the ability to contribute to the overall business strategy.
  • Bachelor's degree in Business, Marketing, or a related field.

About Modifly:

We are a diverse team of creatives, strategists, media buyers, and collaborators. Our motivation is rooted in innovation, and we are change agents with a passion to help brands leverage emerging technology to unlock modern solutions.

We start by listening, learning, and collecting information. Next, we build out a customized strategy paired with meaningful content and artfully manage its distribution. The result? Data-driven, creative campaigns broadcast over modern media channels that create deep consumer relationships while delivering measurable insights into the impact on your brand's performance.

We are an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status, or citizenship status.

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