Operations Manager

1 day ago


Oak Brook, Illinois, United States Veterinary Emergency Group (VEG) Full time
{"title": "Job Opportunity", "description": "Job Title: Operations Lead

At Veterinary Emergency Group (VEG), we are seeking a talented and energetic Operations Lead to join our team. As a key member of our hospital operations team, you will be responsible for driving the customer experience and ensuring a seamless experience for our customers.

Key Responsibilities:

  • Drive the customer experience and host the VEG triage
  • Manage customer wait times and ensure prompt greeting for customers and their pets
  • Oversee reception desk operations and ensure the refreshment center is fully stocked
  • Supervise the accurate entry of customer/patient information and process payments correctly
  • Manage cash drawer reconciliation and oversee EOD processes
  • Train and monitor new hires in daily front desk processes and operations
  • Manage inventory counts and audits for all hospital products and supplies
  • Develop and maintain contacts for vendors, service reps, and drug reps
  • Lead communication regarding inventory with the team

Requirements:

  • Prior experience with animals in a veterinary environment is a major plus
  • Must have 1-2+ years of supervisory experience
  • Have a servant leadership mentality and lead by example

Why Choose VEG:

We offer a dynamic and supportive work environment, with opportunities for growth and development. As a member of our team, you will have access to industry-leading compensation, generous employee pet discounts, and a range of benefits, including health, vision, and dental insurance, 401K with company match, and paid parental leave.

We celebrate diversity and are committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.

"}

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