Hotel Operations Manager

2 weeks ago


Oak Brook, Illinois, United States Hotel Leveque Full time
About This Job

The General Manager is responsible for the overall operation of the hotel, including the Rooms, Food & Beverage, Administrative, Sales, Marketing, and Maintenance Divisions.

As a key member of the hotel team, the General Manager sets the culture of the workplace with an emphasis on guest satisfaction and associate performance.

Key Responsibilities
  • Proactively address guest concerns by ensuring accessible and convenient amenities and service offerings.
  • Effectively manage budgeted revenue by partnering with sales and revenue management.
  • Control purchasing to ensure effective management of controllable expenses.
  • Hire, train, and motivate an effective hotel team to deliver on guest expectations.
  • Promote a diverse and inclusive environment for all hotel guests and associates.
  • Lead the hotel team through personal example and inspire hotel leaders to uphold the culture of the company and hotel.
  • Effectively communicate with all hotel departments to ensure availability of supplies and tools needed to perform work.
  • Listen to guests and empathize with their challenges and act on guest concerns.
  • Maintain professionalism consistent with hotel brand and company expectations.
  • Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies.
Requirements
  • 5+ years of hotel management experience, preferably with the same brand.
  • Experience or involvement with sales and revenue management preferred.
  • Bachelor's degree or equivalent education and experience required.
  • Valid driver's license.
About First Hospitality

First Hospitality is a forward-thinking hotel development, investment, and management company based in Chicago.

The company seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the customers we serve.

FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.

Equal Opportunity Employer.



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