Employee Relations Manager
4 days ago
Amazon is seeking an experienced Employee Relations Manager to join our team. As an Employee Relations Manager, you will be responsible for supporting Field Operations organizations across fulfillment and logistics business lanes.
Key Responsibilities:- Detect and Mitigate Risks: Apply employee and labor relations expertise to successfully identify trends, gaps, and challenges; execute solution-focused strategies and programs to mitigate risks.
- Crisis Management: Work reactively on crisis-oriented partner issues under extreme time limitations while exercising excellent judgment.
- Project Management: Independently own large-scale, network-wide projects delivered on time that improve frontline partner experience.
- Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs.
- Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and recommend solutions; design and deliver highly-engaging training sessions.
- Collaborate: Build constructive relationships with critical stakeholders to share information and influence change.
- Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions.
- Work at Scale: Launch and manage sustainable mechanisms for entire networks.
- Bachelor's degree required.
- 7+ years of relevant experience in employee relations, labor relations, or labor/employment law with emphasis on labor and employee relations.
- Successful record of creating, improving, and executing programs at scale.
- Excellent skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments.
- Outstanding communication skills in written and verbal form; extensive public speaking, training, and/or communication skills.
- Ability to quickly connect with people across a wide variety of backgrounds.
- Skilled in MS Excel, Word, SharePoint, and PowerPoint; curious about new learning technologies.
- Advanced degree, JD, or other specialized training in labor/employee relations.
- Leadership experience in distribution, logistics, and/or transportation industries highly desired.
- Experience building and launching programs that measurably impact positive engagement.
- Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience.
- Comfortable in a fast-paced environment and able to manage through ambiguity and change.
- Solid sense of accountability, high-quality judgment, and sound decision-making.
- Fluency in multiple languages.
- Ability to handle confidential information and escalate issues when appropriate.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,600/year in our lowest geographic market up to $189,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits.
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