Employee Relations Senior Manager
1 week ago
At Sevita, we're dedicated to providing exceptional care and support to individuals and families across the United States. As an Employee Relations Senior Manager, you'll play a critical role in shaping the work that supports our business operations, services, and relationships with those we serve and each other.
Key Responsibilities:- Lead the Employee Relations function for an operating group or region, promoting best practices and recommending procedures and courses of action.
- Provide consulting to ER Specialists, ER Managers, and operations management on employee relations issues, interfacing with legal on complaints and serving as a link for triaging issues with the employee relations team.
- Interface with the Shared Service Center on issues related to leave of absence and unemployment, and oversee leave of absence for select operating groups.
- Serve as a main point of contact for employees and supervisors to answer questions related to employee relations issues or concerns.
- Formulate and recommend employee relations procedures in all areas of employee relations.
- Provide counsel to field operations issues related to employee discipline, reviews, and termination decisions.
- Work with internal customers to implement positive and efficient processes that are compliant and demonstrate integrity in approaches to employee relations investigations.
- Provide oversight and subject matter expertise to ensure standardization of service delivery and tracking of employee relations activities across a geographically diverse workforce.
- Respond to and evaluate employee relations inquiries with a high level of customer focus and sensitivity, following best practice guidelines.
- Utilize case management system data to identify trends and patterns and report out findings.
- Prepare narrative and statistical reports and make recommendations for preventing or reducing employee relations issues.
- Bachelor's degree required.
- Seven+ years of related experience required.
- At least one year in a management/supervisory role preferred.
- Ability to mentor and motivate direct reports.
- Prior experience in navigating complex employee relations concerns required.
- Union experience preferred.
- Knowledge of internal policies and external regulations that impact the employee relations resolution process.
- Customer service focused.
- Excellent interpersonal skills, problem-solving, analytic, and written communication skills.
- Detailed oriented.
- Ability to maintain a high level of confidentiality.
- Full compensation/benefits package for employees working over 30 hours/week.
- 401(k) with company match.
- Paid time off and holiday pay.
- Enjoy complex work that makes a difference in the lives of those we serve.
- Career development and advancement opportunities across a nationwide network.
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