Data Center Operations Manager

4 weeks ago

Santa Clara, California, United States World Wide Technology Full time

World Wide Technology is seeking a seasoned Data Center Operations Manager to lead our team in delivering exceptional IT infrastructure services. As a key member of our Strategic Resourcing services, you will be responsible for managing a team of Data Center Technicians and overseeing daily operations to ensure seamless delivery of services to our customers.

Key Responsibilities:

  • Team Leadership: Manage, mentor, and guide a team of Data Center Technicians to achieve exceptional results and meet Service Level Agreements (SLAs).
  • Technical Oversight: Provide hands-on technical leadership and oversight of all data center operations, including server, network, and storage equipment.
  • Data Center Infrastructure Management: Ensure the optimal performance, uptime, and security of data center infrastructure by proactively managing hardware and monitoring systems.
  • Capacity Planning & Resource Allocation: Lead capacity planning efforts to support the scaling of resources across compute, storage, and network infrastructure.
  • Vendor Management: Work closely with hardware and service vendors to ensure equipment lifecycle management, including procurement, installation, and decommissioning.
  • Process Improvement: Identify areas for improvement and implement best practices for operational efficiency, including automation, security protocols, and disaster recovery procedures.
  • Incident & Problem Management: Lead the troubleshooting of hardware and network issues and collaborate with the team to quickly resolve incidents.
  • Compliance & Security: Ensure compliance with all relevant standards, including data security policies and regulatory requirements.
  • Documentation & Reporting: Maintain detailed records of equipment, network configurations, and workflows. Provide regular reports on data center performance, capacity, and operational metrics.

Qualifications:

  • Experience: Minimum 7 years of experience managing large enterprise data centers, with at least 3 years in a leadership role.
  • Technical Expertise: Strong hands-on experience with Dell, Arista, HPE, Palo Alto Networks, and Mellanox equipment.
  • Leadership Skills: Proven ability to lead and develop a technical team in a fast-paced environment.
  • Knowledge Base: Deep understanding of enterprise-grade server, storage, and networking technologies. Familiarity with cloud platforms and hybrid environments is a plus.
  • Problem Solving: Demonstrated ability to troubleshoot complex data center issues and implement efficient solutions.
  • Project Management: Strong organizational and project management skills with the ability to manage multiple tasks and priorities.
  • Certifications: Relevant certifications such as Cisco CCNA, CCNP, Dell EMC Proven Professional, HPE ASE, Palo Alto Networks PCNSE, or similar are highly preferred.
  • Communication: Excellent verbal and written communication skills to collaborate across teams and with external vendors.

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