Data Center Technician

3 days ago

Santa Clara, California, United States NESCO Inc Full time

Nesco Resource is seeking a skilled Data Center Technician to join our team in the greater Santa Clara area. Our company, Nesco Data Center & Infrastructure, is a leading provider of data center services, offering robust solutions to meet the evolving demands of our clients. We are dedicated to maintaining the highest standards of excellence and reliability in our operations. Our team is composed of skilled professionals who are passionate about technology and committed to delivering exceptional service.

Job Summary:

We are looking for a self-motivated and dedicated individual to handle customer calls in a prompt and efficient manner. The successful candidate will be responsible for servicing all client needs, including server hardware break-fix and IMAC support, as well as smart hand support for network equipment.

Key Responsibilities:

• Troubleshoot and support systems/equipment (DELL, Oracle, IBM, and Client Servers)
• Diagnose, analyze, and repair product failures, order and replace parts as needed
• Follow all client policy and procedures, adhere to best practices
• Present problem resolution or refer more complex issues to a Sr. Support Engineer
• Maintain parts and inventory
• Document activity and demonstrate strong organizational skills
• Express a positive attitude and strong analytical skills

Requirements:

• Extensive server and hardware trouble-shooting experience required
• Ability to replace all hardware components in a large-scale data center
• Experienced with all generations of Dell, Oracle, Lenovo, and Client servers and blades
• Ability to learn and adhere to new procedures
• Working experience with Remote Access Cards (IDRAC, ILOM, ILO, etc.)
• Strong communication skills with the ability to provide technical updates
• Proficient at administrative tasks and paperwork
• A self-starter with the ability to work independently without supervision and within a team environment
• CompTia A+ Certification is a plus
• CompTia Server+ Certification is a plus
• Dell Certification is a plus
• Client Certification is a plus
• IBM Certification is a plus

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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