Operations Property Manager

3 days ago

Santa Clara, California, United States Vantage Data Centers Full time
About Vantage Data Centers

Vantage Data Centers is a leading provider of data center solutions, committed to delivering high-quality services to its customers. Our team is dedicated to creating a workplace of inclusion, equity, respect, and acceptance, where diversity is celebrated and opportunities for growth and development are abundant.

Job Overview

We are seeking a detail-oriented Operations & Lease Compliance Manager to join our NA Operations team. This role will be responsible for overseeing the operational aspects of our owned properties in the NA portfolio, ensuring permitting and licensing compliance, managing customer contractual documentation, and identifying and communicating compliance against contractual deliverables.

Key Responsibilities
  • Lease Management
    • Maintain a comprehensive database of all data center contractual documentation, agreements, amendments, communications, and other associated documentation.
    • Review and understand customer contractual agreements to identify and track all relevant requirements related to the data center facilities.
    • Ensure accurate and up-to-date records of customer contractual terms, financial obligations, deliverables, allocation & usage, billing, reporting, and compliance obligations.
    • Collaborate with technical teams to ensure our data center operations comply with power usage, maintenance, reporting, environmental controls, and security provisions.
    • Analyze financial aspects of data center lease agreements, including rent revenue escalations, operating expenses, taxes, insurance, and other financial components; ensuring all billable items are tracked and recorded within the Accounting organization.
  • Compliance
    • Create and manage a customer contractual deliverables audit process to ensure VDC is meeting all customer legal requirements and adjust as necessary when the business model changes.
    • Monitor compliance with contractual obligations, including space and power commitments, service level agreements (SLAs), and security protocols.
    • Conduct regular audits to ensure adherence to lease terms and conditions.
    • Ensure compliance with relevant regulations such as SSAE, HIPAA, and GDPR pertaining to data center documentation.
    • Proactively address any deviations or performance issues to maintain compliance and customer satisfaction.
    • Generate regular reports on data center lease compliance, performance metrics, and variances.
    • Prepare regular reports detailing lease compliance status, milestones achieved, and any outstanding issues or concerns.
    • Provide clear and actionable insights management based on data analysis.
  • Collaboration with Stakeholders
    • Work closely with cross-functional teams, including Site Ops, IT, Customer Experience, Legal, Sales, and Finance & Accounting to address and resolve contractual-related issues.
    • Engage with the TAM team and Site Ops to facilitate effective communication and collaboration with all lease activities and progress.
    • Hold lease debrief meetings with relevant stakeholders to overview the contractual commitments for new and amended leases.
  • Process Improvement
    • Identify opportunities to enhance the Property management and Customer Contractual process and implement improvements.
    • Develop and conduct training programs for relevant teams to ensure understanding and compliance with lease-related policies and procedures.
    • Research, support, and implement AI and Software to support tracking, translation, redaction, extraction, and filing of lease requirements and deliverables for cross-functional teams.
  • Site Readiness
    • Partner with Site Deployment to ensure site readiness according to the lease requirements.
    • Coordinate with construction teams and vendors to meet construction date requirements and milestones.
    • Maintain accurate documentation related to site readiness assessments, including early access documentation and approvals.
    • Track progress and ensure timely completion of site readiness tasks to meet project deadlines.
  • Property Management Functions
    • Perform property management support for NA Preconstruction/Operational Facilities.
    • Support Business licensing and permitting activities for all operational data centers.
    • Partner with the New Site Development and Site Selection teams for property management needs.
Requirements
  • Bachelor's degree in business administration, finance, law, or related field; advanced degree or relevant certifications are a plus.
  • 7+ years of lease administration law experience, preferably in a data center or a technology-driven environment.
  • Strong understanding of lease agreements, commercial real estate principles, and accounting standards.
  • Effective communication and interpersonal skills.
  • Demonstrate a serious commitment to accuracy and quality while meeting multiple goals or deadlines; be proactive, work well under pressure, and lead cross-functional teams without direct authority.
  • Ability to prioritize tasks and manage multiple projects simultaneously.
  • Excellent analytical, organizational, problem-solving, and project management skills.
  • Familiarity with data center operations, including power and cooling requirements, security protocols, and industry certifications.
  • Must have advanced proficiency in Microsoft Word, Excel, Outlook, and SharePoint.
  • Ability to keep information confidential and communicate sensitive information to appropriate teams.

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