Customer Service Representative

4 weeks ago


Hialeah, Florida, United States Pollo Campero Full time
Pollo Campero is seeking a skilled and enthusiastic Front of House Team Member to join our team. As a key member of our Front of House team, you will be responsible for providing an exceptional customer experience by guiding guests through our menu and ensuring their orders are accurate and fulfilled efficiently. Your attention to detail and ability to multitask will be essential in managing to-go orders, processing transactions, and maintaining a clean and organized workspace. If you are a team player with excellent communication skills and a passion for delivering top-notch customer service, we encourage you to apply for this exciting opportunity.

Responsibilities:

* Welcome and engage with guests, ensuring a warm and welcoming atmosphere
* Demonstrate knowledge of our menu and make recommendations to guests
* Verify orders for accuracy and manage to-go orders efficiently
* Process transactions and maintain accurate cash handling procedures
* Operate the cash register and count money and give change correctly
* Assist with front-line food preparation procedures, such as packaging and taking orders to tables
* Ensure customer satisfaction by providing quick, efficient service and quality products
* Collaborate with colleagues to maintain a clean and organized workspace
* Follow all safety rules, policies, and procedures

Qualifications:

* Must be 18 years of age or older
* Must be fluent in English and Spanish
* Preferred: 1+ year of experience in similar roles
* Ability to lift and push 50 lbs
* Ability to stand for long periods
* Flexibility to work nights, weekends, and holidays
* Must follow the company Personal Care and Hygiene policies
* Must be able to produce authorized U.S. work documents

Pay Range:

USD $13.00 /Hr.

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