Regional Service Planning Specialist

2 weeks ago


Austin, Texas, United States Vestas Full time

As a key contributor, you will be responsible for the technical planning of work orders, ensuring that all necessary components are available for stakeholders to effectively execute field operations.

This position requires collaboration with various internal teams to eliminate obstacles that hinder efficient and consistent execution of replacement tasks. Additionally, you will play a vital role in identifying and implementing enhancements to existing processes.

Key Responsibilities

  • Ensure that work order context is clearly defined and enriched with pertinent information, including standard guidelines for Technicians and Dispatchers.
  • Consider customer-specific requirements during the technical planning phase.
  • Initiate technical support for complex assignments.
  • Assess customer eligibility for services.
  • Support quotation creation in an upstream capacity.
  • Identify opportunities for task list improvements and coordinate with Technical Support for the creation and updates of task lists.
  • Recognize time and materials (T&M) opportunities and facilitate the upstream quoting process.

Qualifications

  • A Bachelor’s degree in a relevant field (e.g., Business Analytics, Industrial Engineering, Supply Chain, Data Analytics) is highly preferred, along with 2+ years of experience in the wind industry.
  • Proven project management skills.
  • Ability to develop execution plans.
  • Establish and uphold safe execution standards.
  • Demonstrated leadership through influence.
  • Ability to manage competing priorities effectively.
  • Experience in a technical service environment with a focus on planning and execution.
  • Strong IT skills and familiarity with information processing in databases and planning tools.
  • Analytical mindset with a detail-oriented approach.
  • Excellent self-organization and time management skills.
  • High level of communication skills, with strong facilitation and presentation abilities at the management level.

Competencies

  • Technical background with experience in wind turbine operations.
  • Understanding of customer entitlement and commercial specifics.
  • Ability to interpret technical documentation and drawings.
  • Affinity for working within established processes and navigating technical systems.
  • Structured and detail-oriented work approach.
  • Strong self-organization and stress resilience.
  • Effective technical communication skills.
  • Proficient in MS Office, SAP, and Salesforce.
  • Experience in both technical and administrative roles.
  • Commitment to process adherence and system navigation.

About Vestas

Vestas is a global leader in sustainable energy solutions, specializing in the design, manufacture, installation, and servicing of wind turbines, both onshore and offshore. With over 173 GW of wind power installed worldwide and more than 40 years of experience in the wind energy sector, Vestas is at the forefront of the industry, continuously innovating to create a sustainable future.

Our diverse workforce of 29,000 employees is united by a common goal: to power the solution for a sustainable energy future.

At Vestas, we value diversity, equity, and inclusion, recognizing that a diverse workforce enhances our ability to think differently and tackle the complex challenges of our industry.



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