Orthodontic Patient Coordinator
4 hours ago
At Spencer Dental & Braces - a Benevis company, we're seeking a highly skilled and compassionate Orthodontic Patient Coordinator to join our team. As a key member of our front office staff, you'll play a vital role in delivering exceptional patient care and ensuring a seamless experience for our patients and families.
Responsibilities:- Provide top-notch customer service to patients and parents at check-in and check-out
- Verify patient insurance eligibility and service limits
- Deliver quality and compassionate care to every patient
- Greet parents and patients when they enter or leave the office
- Check in for daily appointments and ensure parents are informed of progress
- Maintain a clean and tidy waiting area and front desk area
- Verify patient insurance eligibility prior to appointment
- Ensure information is correct in the patient's file
- Coordinate with Ortho Financial Coordinator and Doctors to provide same-day care
- Assist with meeting Ortho financial targets by ensuring schedules are full
- Schedule follow-up appointments and assist with routing referrals
- Ensure pre-authorization processes are completed for approvals
- Collect payments and post accordingly in practice management system
- Confirm appointments for upcoming days
- Answer incoming Ortho patient calls and assist with needs
- Ensure Ortho patients are compliant with appointments and send necessary communication
- Participate in local community affairs and events
- Perform to the highest integrity by adhering to government regulations and company standards
- At least one year of customer service experience (preferably in healthcare, retail, restaurant, or hospitality industry)
- Willing to travel in territory assigned to team
- High focus on customer service and satisfaction
- Must love working with children
- Compassion and high level of service for patients, parents, and staff
- Integrity, always doing the right thing
- Dependable, reliable to be at work when scheduled
- Able to organize work, engage in a variety of tasks simultaneously, and consistently meet deadlines
- Professional manner and appearance at all times
We offer a competitive compensation package, quarterly bonuses based on office performance, comprehensive benefits, and a fun, compassionate work environment. If you're passionate about delivering exceptional patient care and are a team player, we encourage you to apply for this exciting opportunity.
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Orthodontic Patient Coordinator
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Colonial Heights, Virginia, United States Spencer Dental & Braces - a Benevis company Full timeJob SummarySpencer Dental & Braces, a Benevis company, is seeking a highly skilled and compassionate Orthodontic Patient Coordinator to provide exceptional customer service to patients and parents at our office. As a key member of our team, you will be responsible for ensuring a smooth and efficient patient experience, from check-in to...
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Colonial Heights, Virginia, United States Spencer Dental & Braces - a Benevis company Full timeJob SummaryWe are seeking a highly skilled and compassionate Orthodontic Patient Coordinator to join our team at Spencer Dental & Braces, a Benevis company. As a key member of our front office staff, you will be responsible for providing exceptional customer service to patients and parents, ensuring a positive experience from check-in to check-out.Key...
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