Orthodontic Patient Coordinator

4 hours ago


Colonial Heights, Virginia, United States Spencer Dental & Braces - a Benevis company Full time
Orthodontic Patient Coordinator Job Description

At Spencer Dental & Braces - a Benevis company, we're seeking a highly skilled and compassionate Orthodontic Patient Coordinator to join our team. As a key member of our front office staff, you'll play a vital role in delivering exceptional patient care and ensuring a seamless experience for our patients and families.

Responsibilities:
  • Provide top-notch customer service to patients and parents at check-in and check-out
  • Verify patient insurance eligibility and service limits
  • Deliver quality and compassionate care to every patient
  • Greet parents and patients when they enter or leave the office
  • Check in for daily appointments and ensure parents are informed of progress
  • Maintain a clean and tidy waiting area and front desk area
  • Verify patient insurance eligibility prior to appointment
  • Ensure information is correct in the patient's file
  • Coordinate with Ortho Financial Coordinator and Doctors to provide same-day care
  • Assist with meeting Ortho financial targets by ensuring schedules are full
  • Schedule follow-up appointments and assist with routing referrals
  • Ensure pre-authorization processes are completed for approvals
  • Collect payments and post accordingly in practice management system
  • Confirm appointments for upcoming days
  • Answer incoming Ortho patient calls and assist with needs
  • Ensure Ortho patients are compliant with appointments and send necessary communication
  • Participate in local community affairs and events
  • Perform to the highest integrity by adhering to government regulations and company standards
Qualifications:
  • At least one year of customer service experience (preferably in healthcare, retail, restaurant, or hospitality industry)
  • Willing to travel in territory assigned to team
  • High focus on customer service and satisfaction
  • Must love working with children
  • Compassion and high level of service for patients, parents, and staff
  • Integrity, always doing the right thing
  • Dependable, reliable to be at work when scheduled
  • Able to organize work, engage in a variety of tasks simultaneously, and consistently meet deadlines
  • Professional manner and appearance at all times

We offer a competitive compensation package, quarterly bonuses based on office performance, comprehensive benefits, and a fun, compassionate work environment. If you're passionate about delivering exceptional patient care and are a team player, we encourage you to apply for this exciting opportunity.



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