Senior Compliance Risk Investigator

1 week ago


San Francisco, California, United States Mercury Full time

About Mercury
Mercury is on a mission to create a comprehensive financial infrastructure tailored for startups. Our goal is to provide a seamless and secure banking experience that simplifies the financial operations of entrepreneurs and business owners. Since our inception, we have amassed a diverse clientele of over 200,000 startups and small enterprises globally. As we expand our reach and complexity, it is imperative that we maintain a deep understanding of our customers and their respective industries. This commitment is central to the mission of our Ongoing Due Diligence (ODD) team.

Role Overview
As our business evolves, so does the need for our ODD team. We are looking for a meticulous Senior Ongoing Due Diligence Risk Investigator to join our ranks. This position entails managing multiple initiatives simultaneously and requires experience in leading and executing cross-functional programs in BSA/AML KYC, Fraud, and Risk within major financial institutions or fintech companies. Key responsibilities include scaling ODD's operational processes through the implementation of procedural and tooling enhancements. This role will report directly to our KYC Manager and will be supported by a proficient Risk team.

Key Responsibilities

  • Collaborate across departments including Compliance, Legal, Product, and Risk Strategy to enhance Mercury's ongoing due diligence program, leveraging data and technology for improved efficiency.
  • Identify and prioritize opportunities for process reengineering to meet enterprise objectives; drive the creation and modification of existing processes, procedures, workflows, and related documentation.
  • Contribute to the establishment of Quality Control (QC) and Quality Assurance (QA) processes for both existing and new controls.
  • Draft and refine operational procedures for various KYC/EDD controls.
  • Assist in developing metric dashboards to monitor control performance and remediation status.
  • Support the KYC Refresh initiative for the current client base to ensure up-to-date information.
  • Conduct Source of Fund and US Nexus reviews for both new and existing clients.
  • Manage Respond for Information (RFI) requests from wire partners regarding organizations and transactions.
  • Mitigate Mercury's sanctions exposure and reputational risk through thorough review and adjudication of sanctions, PEP, and Adverse Media alerts.
  • Identify opportunities to minimize unnecessary volumes through proposals for false positive rule adjustments.

Qualifications for Success

  • Extensive experience in KYC, Risk Investigations, AML, or Sanctions.
  • A minimum of 2 years in developing programs or processes.
  • Strong understanding of Financial Services or other highly regulated environments.
  • Experience managing customer-facing queues to address high caseloads and customer escalations as necessary.
  • Familiarity with KYC Verification Software (e.g., Alloy, MidDesk, Socure).
  • A self-motivated individual, comfortable operating in a high-risk environment with minimal supervision.
  • Accountability for the accuracy of gathered information while adhering to quality control standards.
  • A passion for problem-solving and enhancing team, product, and process efficiency.
  • A curiosity about the US banking system, startups, and e-commerce.

Compensation and Benefits
The total rewards package at Mercury includes a competitive base salary, equity (stock options), and comprehensive benefits. Our salary and equity ranges are regularly updated based on reliable compensation survey data for our industry. Offers are determined by a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.



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