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Senior Risk Analyst, Merchant Operations
2 months ago
Airwallex is a unified payments and financial platform for global businesses. Our unique combination of proprietary infrastructure and software empowers over 100,000 businesses worldwide to manage everything from business accounts, payments, spend management, and treasury to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices globally. Valued at US$5.6 billion and backed by world-leading investors, Airwallex is leading the charge in building the global payments and financial platform of the future.
About the TeamThe Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company's growth and maintain high service standards.
Job SummaryWe are seeking a Senior Analyst, Merchant Risk Operations to conduct holistic risk reviews of merchants through various workflows. This will include a balanced approach of assessing risk and the merchant experience and proper documentation on new trends or riskiness.
Key Responsibilities- Assess fraud and credit risk and determine the risk exposure calculation methodology on new and existing merchants across Airwallex's product suite.
- Streamline and up-level our merchant onboarding and risk monitoring programs.
- Clearly explain Airwallex's risk policies to internal and external stakeholders.
- Work with merchants on chargeback or dispute solutions and leverage the knowledge to provide guidance towards the risk performance improvement plans.
- Use business credit reports, financial documents, and related investigative research tools to conduct risk assessment of Airwallex's merchants.
- Provide suggestions on current merchant risk related products, policies, and processes in order to improve the operational effectiveness.
- Collaborate with cross-functional partners to understand merchant's business activities, and communicate risk trends, patterns to different stakeholders according to risk assessment.
- Be responsible for daily case management.
- At least 3 years of experience in fraud / credit risk / compliance function with experience in Fraud, Credit Risk, transaction processing or Chargeback Processing.
- Strong understanding of credit risk evaluation, including risk evaluation methodologies including but not limited to industry verticals, business models, financial status, and portfolio risk performance.
- Experience in payment acquiring product and payment industry, including cards and local payment methods.
- Exceptional data analytics skills and resourcefulness.
- Experience in problem-solving, including the ability to recognize non-obvious patterns and out-of-the-box thinking.
- Ability to work independently in a fast-paced and rapidly changing environment.
- Excellent team player capable of learning and sharing knowledge across a global team.
- Comfortable working with customers directly.
