Lead IT Support Specialist

2 weeks ago


Dallas, Texas, United States Vaco Full time
Senior Service Desk Technician with Azure Expertise
Position Overview
Vaco Technology is actively seeking a Senior Service Desk Technician for a long-term engagement. This role involves providing comprehensive support for IT infrastructure, including networking, server management, security protocols, storage administration, and ensuring business continuity during power outages. The ideal candidate will be responsible for delivering remote global support through vigilant monitoring of all active network connections.

Key Responsibilities
  • Manage vendor relationships and oversee local contractors and consultants.
  • Deliver daily IT helpdesk support to resolve issues and meet service level agreements on assigned tickets.
  • Configure and deploy computers and peripherals across the organization.
  • Maintain global infrastructure with a focus on availability, reliability, and performance to ensure enterprise-wide stability.
  • Coach and mentor local team members and consultants to foster professional development and performance improvement.
  • Ensure compliance with IT security standards and best practices.
  • Provide guidance on selection methods and evaluation criteria to achieve optimal results within the global IT team.
  • Leverage technology to enhance process efficiencies in alignment with organizational goals.
  • Offer expert knowledge on technology and processes to improve reliability, simplicity, cost-effectiveness, and overall effectiveness of LAN/WAN systems.
  • Oversee telephonic infrastructure across multiple regions.
  • Maintain effective asset tracking to ensure visibility into equipment lifecycle.
  • Identify and mitigate network performance issues related to availability, utilization, throughput, and latency.
  • Accomplish organizational objectives by addressing new and diverse requests, exploring opportunities to add value.

Qualifications
  • 5+ years of experience as a Senior Service Desk Technician, with a strong background in network, server, security, storage administration, and business continuity.
  • 5+ years of network support experience, including routing, switching, and LAN/WAN technologies.
  • Proficiency in firewall support, particularly with Cisco Meraki and ASA.
  • Experience with Office/M365 support, including Azure, MS Endpoint Management, Active Directory, and MS Defender.
  • Familiarity with hybrid cloud platforms, including InTune, MS Endpoint, and Exchange Online.
  • Hands-on experience with Azure Cloud Platform, covering servers, RBAC roles, resource groups, network security, and Azure Virtual Desktop.

Preferred Skills
  • Experience with Citrix Cloud Platform for publishing desktops and remote applications.
  • Knowledge of CAD software, particularly Autodesk and Auto CAD Inventor.
  • Familiarity with Epicor 10 and MS Dynamics (D365).
  • Background in engineering design or commercial industrial manufacturing.


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