Sales Operations Specialist

2 weeks ago


Dallas, Texas, United States AccorHotel Full time

Company Overview
AccorHotel is a leader in the hospitality industry, providing exceptional service and luxurious accommodations across the globe.

Position Summary
The Sales Coordinator plays a crucial role in anticipating client needs and facilitating business opportunities while managing operational costs. This position provides essential clerical and administrative support to the Sales & Marketing Department, including data entry, filing, phone management, and report generation.

Key Responsibilities
- Approach all interactions with clients and colleagues in a courteous and service-oriented manner.
- Maintain consistent attendance in alignment with company standards, adapting to the varying needs of the organization.
- Uphold high standards of personal appearance and grooming, including adherence to the dress code and wearing identification while on duty.
- Ensure compliance with company policies and procedures to promote safe and efficient operations.
- Serve as a communication link between Sales & Catering Managers and clients in their absence.
- Manage purchase orders and payment requests effectively.
- Prepare and administer sales reports on a daily, monthly, quarterly, and annual basis.
- Provide administrative support to the Sales & Catering team, including correspondence, report preparation, and reservation assistance.
- Handle telephone inquiries and messages promptly and professionally.
- Maintain accurate guest profiles and records necessary for Sales & Catering operations.
- Assist in the preparation of contracts, proposals, and addendums for the Sales & Catering teams.
- Collect and enter booking inquiry information accurately into the reservations system.
- Coordinate with various departments through clear verbal and written instructions.
- Ensure timely attention to urgent requests from hotel colleagues.
- Order office supplies and maintain inventory for the Sales & Catering Department.

Qualifications
- High School Diploma required; Bachelor's Degree preferred.
- 1-2 years of experience in administrative support preferred.
- Previous experience in hotel sales is advantageous.
- At least one year of progressive experience in a hotel or related field is required.
- Proficient in Microsoft Office applications and familiar with Opera S&C is preferred.
- Excellent written and verbal communication skills are essential.
- Highly responsible and dependable with the ability to convey information clearly.
- Capable of evaluating and selecting among various courses of action swiftly and accurately.
- Ability to work effectively in high-pressure situations and resolve workplace challenges.
- Understanding of financial information and basic arithmetic functions is necessary.

Additional Benefits
- Paid time off
- Medical, Dental, and Vision Insurance
- 401K Retirement Plan
- Complimentary Shift Meal
- Employee benefit card offering discounted rates worldwide.
- Access to learning programs designed to enhance skills.
- Opportunities to contribute to Corporate Social Responsibility initiatives.



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