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Client Services Branch Manager

2 months ago

Montpelier, Idaho, United States BankTalent HQ Full time

At BankTalent HQ, we understand that our achievements stem from the commitment, expertise, and diverse talents of our workforce. As we advance our legacy in the banking sector, we are dedicated to being the employer of choice for professionals seeking growth and opportunity. Our accolades, including recognition from industry publications as a top workplace, reflect our commitment to fostering a positive work environment.

Branch banking serves as the cornerstone of our operations. We are looking for a Branch Service Manager who will cultivate a thriving atmosphere for their team, ensuring that our clients receive the essential products and services to enhance their financial well-being. We are on a mission to redefine banking and are eager to welcome professionals who share our vision.

Key Responsibilities:

  • Oversee branch service, sales, and operational functions to meet strategic objectives in collaboration with the Branch Manager.
  • Provide significant input on hiring, performance assessments, promotions, and employee terminations.
  • Responsible for the training, coaching, and development of team members.
  • Address and resolve client service challenges, including complex complaints and inquiries.
  • Supervise the work of team members to ensure optimal performance.
  • Recommend employee status changes, manage grievances, and enforce disciplinary actions as necessary.
  • Ensure compliance with legal regulations and adherence to bank policies and safety standards.
  • Lead by example in sales initiatives while overseeing sales and service activities.
  • Exercise discretion in approvals and overrides within designated authority.
  • Participate in planning for operational, sales, and customer experience objectives.
  • Investigate operational issues, including loss and fraud, and resolve significant matters on behalf of the organization.
  • Act as a representative of the branch in managing complaints and resolving disputes.
  • Perform additional duties as assigned.

Qualifications:

  • High school diploma required, along with a minimum of 2 years of experience in retail banking, sales, customer service, or related fields.
  • A combination of education and experience may be considered.
  • Familiarity with banking processes, regulations, and products is essential.
  • Understanding of lending processes and procedures is beneficial.
  • Strong skills in customer service, relationship building, sales, and management are necessary.
  • Ability to address and resolve various client concerns effectively.
  • Excellent verbal and written communication skills are required.
  • Proficiency in computer applications, including word processing and spreadsheets.
  • Capacity to maintain high-quality work standards and lead a team effectively.
  • Strong problem-solving abilities and interpersonal skills are essential.

Benefits:

  • Comprehensive Medical, Dental, and Vision Insurance available from day one.
  • Life and Disability Insurance, along with Paid Parental Leave and Adoption Assistance.
  • Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), and dependent care options.
  • Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays.
  • 401(k) plan with company matching, Profit Sharing, and competitive compensation based on experience.
  • Mental health support, including coaching and therapy sessions.
  • Tuition Reimbursement for eligible employees.
  • Employee Ambassador preferred banking products.