Member Service Representative

4 hours ago

Montpelier, Vermont, United States New England Federal Credit Union Full time
Member Service Associate

We are seeking a highly skilled and experienced Member Service Associate to join our team at New England Federal Credit Union. This role requires a strong ability to provide exceptional customer service, build lasting relationships with members, and uncover their financial needs and goals.

Key Responsibilities:
  • Provide efficient and accurate service to members, handling transactions and account maintenance with a high level of accuracy and attention to detail.
  • Conduct discovery conversations with members to understand their financial needs and goals, and provide solutions that meet their needs.
  • Assist members with teller-based transactions, including opening and closing accounts, issuing debit cards, and performing wire transfers.
  • Work with members to uncover their financial needs and goals, and provide guidance on financial products and services.
  • Provide coverage for the teller area as needed, and assist with branch operations.
Requirements:
  • One to three years of similar or related experience, including time spent in preparatory positions.
  • Previous customer service experience required.
  • Previous cash handling experience.
  • Previous experience with Microsoft Office required.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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