Economic Services Supervisor

4 weeks ago

Montpelier, Vermont, United States State of Vermont Full time
About the Role

We are seeking a highly skilled and experienced Economic Services Supervisor to join our team at the State of Vermont. As a key member of our Economic Services Division, you will play a critical role in overseeing the administration of economic benefits to support Vermonters in need.

Key Responsibilities
  • Plan, assign, and review the work of eligibility and contracted call center staff.
  • Evaluate staff performance and reassign workload as necessary.
  • Interpret policies, procedures, program regulations, and directives, providing technical assistance as needed.
  • Confer with district and central office staff, as well as staff in other agencies, regarding general problem areas or individual cases.
  • Assess staff training needs through performance monitoring and develop and administer district trainings for new and experienced staff.
  • Perform monthly case reviews and track employee trends and performance to provide growth opportunities for employees.
  • Train and encourage staff in promoting client participation in programs to achieve self-sufficiency.
  • May assist in training staff of contractual agencies.
  • Address client complaints and staff conflicts within the office.
  • Assist the district director in developing needed community resources and familiarizing staff with existing resources.
  • May provide information or trainings on Department programs to community groups.
  • Regularly provide and review statistical and quality control reports and other data.
  • Participate as a member of the GA Housing management team.
  • Act on behalf of the district director in their absence and make decisions on issues such as General Assistance exceptions, vendor payments, housing assistance, and others.
  • Perform special studies and surveys when required and participate in departmental task forces and committees.
Requirements
  • High School diploma or equivalent and five (5) years of experience as a Benefits Program Specialist or Reach Up Case Manager or case management experience at the same level in a human services, employment and training or education field.
  • OR
  • Associates degree and three (3) years of experience as a Benefits Program Specialist or Reach Up Case Manager or case management experience at the same level in a human services, employment and training or education field.
  • OR
  • Bachelor's degree or higher and one (1) year of experience as a Benefits Program Specialist or Reach Up Case Manager or case management experience at the same level in a human services, employment and training or education field.
What We Offer
  • 11 paid holidays, plus sick and vacation time.
  • Excellent health, dental, and vision insurance for employees and their families.
  • Retirement plans, including a pension.
  • Parental leave for all new parents, including adoptions.
  • Working with a staff dedicated to supporting children and families, including your own.
About the State of Vermont

The State of Vermont is an equal opportunity employer and celebrates diversity. We are committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills.

We do not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status.

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