Technical Services Manager

2 days ago

Chicago, Illinois, United States Cedent Consulting Full time
Job Title: Technical Services Manager

Join Cedent Consulting as a Technical Services Manager and take on a challenging role that requires strong technical skills and leadership abilities. As a Technical Services Manager, you will be responsible for managing an information services team, including conducting performance management processes and providing input for staffing and disciplinary actions.

Key Responsibilities:
  • Manage an information services service including personal computers and local area networks.
  • Provide operational support for Client's Executives and Traders.
  • Manage Tech Bar for building supporting 2,700 partners.
  • Operational support includes Windows 7 and Windows 10, third-party trading applications, custom applications, hardware troubleshooting, operating system troubleshooting, and BYOD support.
  • Service Level management, tickets, assets, escalations, knowledge base management, create KBs, ensure team collaboration and consistency of procedures.
  • Collaborate with Engineering where applicable, communication to HT customers of NT changes and projects.
  • Build marketable practice for High Touch team, metrics including TCOs, KPIs, assets, asset management, collaborative approach using SharePoint, Teams, OneNote with HT customers.
  • Expert technical skills as well as experience managing technical, high-demand teams.
  • Manage team (6) and conduct performance management evaluations, mentoring, tech bar, hires, and terminations.
  • Organized - able to manage team workload and customer requests, leverage internal tools to enhance knowledge sharing.
  • Strong communicator - able to provide clear direction and clarify information.
Requirements:
  • Responsible for managing an information services team, including conducting performance management processes and providing input for staffing and disciplinary actions.
  • Manage an information services service including personal computers and local area networks.
  • Provide operational support for Client's Executives and Traders.
  • Manage Tech Bar for building supporting 2,700 partners.
  • Operational support includes Windows 7 and Windows 10, third-party trading applications, custom applications, hardware troubleshooting, operating system troubleshooting, and BYOD support.
  • Service Level management, tickets, assets, escalations, knowledge base management, create KBs, ensure team collaboration and consistency of procedures.
  • Collaborate with Engineering where applicable, communication to HT customers of NT changes and projects.
  • Build marketable practice for High Touch team, metrics including TCOs, KPIs, assets, asset management, collaborative approach using SharePoint, Teams, OneNote with HT customers.
  • Expert technical skills as well as experience managing technical, high-demand teams.
  • Manage team (6) and conduct performance management evaluations, mentoring, tech bar, hires, and terminations.
  • Organized - able to manage team workload and customer requests, leverage internal tools to enhance knowledge sharing.
  • Strong communicator - able to provide clear direction and clarify information.
What You Will Enjoy:
  • An opportunity to be a part of a great culture, an awesome team, a challenging work environment, and some fun along the way

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