Technical Services Engineer
6 days ago
MongoDB is a leading provider of modern database solutions, empowering innovators to create, transform, and disrupt industries by unleashing the power of software and data.
Job SummaryWe are seeking a highly skilled Technical Services Engineer to join our team. As a Technical Services Engineer, you will be responsible for advising customers and solving their complex MongoDB problems. You will work closely with our customers to understand their needs and provide expert guidance on best practices for running MongoDB at scale.
Key Responsibilities- Provide expert technical support to customers, including troubleshooting and resolving complex issues
- Develop and maintain strong relationships with customers, understanding their needs and providing tailored solutions
- Collaborate with internal teams, including product management and development, to ensure customer needs are met
- Stay up-to-date with the latest MongoDB features and technologies, and share knowledge with customers and internal teams
- 7+ years of experience deploying and managing operational production databases at scale, both on premise and in the cloud
- Experience with Cloud architectures, specifically Google Cloud Platform (GCP), Microsoft Azure, or Amazon Web Services (AWS)
- Strong customer management and stakeholder management skills
- Ability to communicate effectively and in a timely manner with various stakeholders
- Experience with database security, performance tuning, and data modeling
MongoDB offers a competitive salary range of $90,000—$176,000 USD, as well as a comprehensive benefits package, including equity, flexible paid time off, and a generous parental leave policy.
We are committed to providing a supportive and enriching culture for our employees, with opportunities for growth and development. If you are a motivated and experienced Technical Services Engineer looking for a new challenge, we encourage you to apply.
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