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Technical Account Manager
2 months ago
About the Role
Impact Networking, a nationally ranked Best and Brightest Workplace, is seeking a skilled Technical Account Manager to join our team. As a Technical Account Manager, you will work closely with our Service Delivery team to provide exceptional service to our clients across various industries.
Key Responsibilities
- Build and maintain strong relationships with clients, ensuring their satisfaction with Impact Networking's products and services through onboarding, regular business reviews, and overall management of clients' technology roadmap.
- Serve as the primary point of contact for clients, providing technical guidance, support, and solutions that align with their business objectives.
- Own the onboarding and lifecycle of multiple clients, understanding contract language, cloud environments, network infrastructure, product lifecycles, technical documentation, and workstation setup.
- Understand client technical environments and requirements and provide recommendations for products and services that meet their needs.
- Lead internal and client-facing onboarding project meetings for assigned clients.
- Create and review executive summary recommendations with assigned clients.
- Perform business review planning, 48-hour reviews, and all post-business review planning meetings.
- Collaborate with sales and engineering teams to develop proposals, quotes, and project plans for clients.
- Stay up-to-date with industry trends and best practices, and share this knowledge with clients and internal teams.
Requirements
- 25 years of experience in client-facing technology roles, such as Technical Account Management, Client Relationship Manager, Customer Success Manager, Sales Engineer, Service Delivery Manager, or similar.
- Experience with a Microsoft Partner organization and a Managed Services organization.
- General IT knowledge, including:
- Microsoft suite of products
- Excel, Word, PowerPoint
- Understanding of Email Security and Cybersecurity
- Experience with Ticketing Systems, ConnectWise Manage, and/or other PSA
- Familiarity with product stack or similar technologies
- Microsoft Azure and M365 Cloud
- Microsoft server and patching policies
- Cisco technologies
- Umbrella
- MERAKI
- KnowBe4 Security Awareness Training
Skills and Abilities
- Excellent verbal and written communication skills to communicate ideas to clients
- Ability to work independently or as part of a team
- Time management and multitasking skills
- Advanced motivational and negotiation skills
Benefits
- 20 days of PTO
- 12+ paid holidays
- Flexible Sick Day Policy
- Paid Parental Leave
- Comprehensive Health, Disability Life, Dental, and Vision Plans
- 401(K) discretionary match and retirement plans
- Continued education reimbursement
- Ongoing training and development opportunities