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Technical Account Manager

2 months ago


Chicago, Illinois, United States Impact Networking Full time

About the Role

Impact Networking, a nationally ranked Best and Brightest Workplace, is seeking a skilled Technical Account Manager to join our team. As a Technical Account Manager, you will work closely with our Service Delivery team to provide exceptional service to our clients across various industries.

Key Responsibilities

  • Build and maintain strong relationships with clients, ensuring their satisfaction with Impact Networking's products and services through onboarding, regular business reviews, and overall management of clients' technology roadmap.
  • Serve as the primary point of contact for clients, providing technical guidance, support, and solutions that align with their business objectives.
  • Own the onboarding and lifecycle of multiple clients, understanding contract language, cloud environments, network infrastructure, product lifecycles, technical documentation, and workstation setup.
  • Understand client technical environments and requirements and provide recommendations for products and services that meet their needs.
  • Lead internal and client-facing onboarding project meetings for assigned clients.
  • Create and review executive summary recommendations with assigned clients.
  • Perform business review planning, 48-hour reviews, and all post-business review planning meetings.
  • Collaborate with sales and engineering teams to develop proposals, quotes, and project plans for clients.
  • Stay up-to-date with industry trends and best practices, and share this knowledge with clients and internal teams.

Requirements

  • 25 years of experience in client-facing technology roles, such as Technical Account Management, Client Relationship Manager, Customer Success Manager, Sales Engineer, Service Delivery Manager, or similar.
  • Experience with a Microsoft Partner organization and a Managed Services organization.
  • General IT knowledge, including:
    • Microsoft suite of products
    • Excel, Word, PowerPoint
    • Understanding of Email Security and Cybersecurity
    • Experience with Ticketing Systems, ConnectWise Manage, and/or other PSA
    • Familiarity with product stack or similar technologies
    • Microsoft Azure and M365 Cloud
    • Microsoft server and patching policies
    • Cisco technologies
    • Umbrella
    • MERAKI
    • KnowBe4 Security Awareness Training

Skills and Abilities

  • Excellent verbal and written communication skills to communicate ideas to clients
  • Ability to work independently or as part of a team
  • Time management and multitasking skills
  • Advanced motivational and negotiation skills

Benefits

  • 20 days of PTO
  • 12+ paid holidays
  • Flexible Sick Day Policy
  • Paid Parental Leave
  • Comprehensive Health, Disability Life, Dental, and Vision Plans
  • 401(K) discretionary match and retirement plans
  • Continued education reimbursement
  • Ongoing training and development opportunities