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Customer Service Representative

1 month ago

East Hartford, Connecticut, United States Ellen Aders State Farm Agent Full time
Job SummaryAs a Customer Service Representative at Ellen Aders State Farm Agent, you will be responsible for providing exceptional support to our customers. Your primary focus will be on resolving billing issues, explaining insurance coverages, making changes to insurance policies, and taking payments. You will work in a fast-paced environment with multiple connection channels, including walk-in, call-in, text, and email. To succeed in this role, you must possess strong problem-solving skills, attention to detail, and the ability to multitask. You will also need to be proficient in internet-based computer programs and have excellent communication skills.

Key Responsibilities

  • Resolve billing issues and answer customer inquiries
  • Explain insurance coverages and make changes to policies
  • Take payments and process transactions
  • Provide exceptional customer service and support


What We Offer
At Ellen Aders State Farm Agent, we are committed to making insurance easy for our customers. We take pride in getting to know the folks who choose to do business with us and educating them on what products best fit their needs. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this role.