Customer Service Representative
3 days ago
This is a part-time position for afternoons ending at 5:30pm. US Environmental Rental Corporation is a small family-owned and operated company with 5 offices. We specialize in renting and selling environmental equipment, including water sampling, air and dust monitoring, gas detection, soil analysis, and survey. We offer full health, dental, vision, and a 401k for all full-time employees.
Job SummaryWe are currently in search of a confident and motivated team player to work in our Customer Service Department. Our customer service team is what distinguishes us from the competition. We pride ourselves on being responsive and creative.
Key Responsibilities- Answer incoming calls and communicate with clients and associates regarding questions, orders, and/or forwarding calls to the appropriate department.
- Input and print new orders, make changes that may include cancellations, additions, subtractions, transfers, and stop rentals.
- Enter orders into our operating software, Alert IMS.
- Communicate any essential or vital information to our technical, sales, purchasing, and delivery/shipping teams via appropriate communication protocols.
- Follow-up with clients to provide information or solicit needed documents, order confirmations, quotes, or other essential information.
- Facilitate inter-office transfer of equipment.
- Assist inventory and accounting associates in making sure inventory transactions are being recorded accurately.
- Perform all reasonably assigned tasks.
- High school diploma.
- Excellent verbal and written communication skills.
- Familiarity with Microsoft Office products: Word, Excel, and Outlook.
- Customer Service experience.
- Experience with and/or enthusiasm to learn about environmental technology and applications.
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