Customer Service Representative
3 weeks ago
We're excited to offer a unique opportunity to grow with iQor. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences. Our award-winning training program will help you develop the skills you need to succeed in this dynamic and rewarding role.
Job Summary:We're seeking a professional and polite Customer Service Call Center Agent to represent our clients. You'll be responsible for handling inbound and outbound calls, creating a positive experience for each caller, and providing accurate and efficient responses.
Responsibilities:- Answer inbound calls and greet customers with energy and enthusiasm.
- Place outbound calls and communicate with customers in a friendly and professional manner.
- Build lasting relationships with clients, customers, and team members based on trust and reliability.
- Meet or exceed call center metrics while providing excellent customer service.
- Meet department productivity and quality standards.
- Strive for first call resolution and take ownership of customer needs and issues.
- Communicate and follow instructions for one call customer resolution.
- Deliver amazing customer service through effective and timely resolution of customer inquiries and concerns.
- Experience in customer service, preferably in a transaction-based environment.
- Ability to work independently and in a team environment.
- Problem-solving skills.
- Ability to maintain accuracy and production standards.
- Predictable and consistent attendance is essential.
- Flexibility to work any shift, including nights and weekends.
High school diploma, G.E.D., or equivalent required.
Physical Requirements:Occasional exertion of up to 10 lbs. of force to push, pull, lift, or move objects. Visual acuity to perform activities such as preparing and analyzing data, and/or viewing a computer terminal. Ability to speak, listen, type, and/or sit for extended periods.
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