Customer Service Representative
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our Admissions Reservation Center team as a Call Center Representative. In this role, you will provide exceptional service to prospective students, answering their inquiries, and guiding them through the admissions process.
Key Responsibilities- Respond to incoming inquiries from prospective students, collecting and inputting their data, and transferring them to the appropriate admissions staff.
- Follow up with prospects prior to their scheduled appointments to ensure a smooth experience.
- Reschedule appointments for students who may have missed their scheduled meetings.
- Confirm attendance with incoming students scheduled to begin classes.
- Conduct registration reminder campaigns via telephone and on-campus.
- Meet performance and service objectives in a fast-paced call center environment.
- Provide support to the admissions front desk as needed.
- Associate's degree preferred.
- Excellent customer service skills and strong communication skills.
- Ability to work well in a fast-paced team environment.
- Experience in retail and/or hospitality preferred.
- Bilingual (English/Spanish) candidate preferred.
- $36,000 annually.
- Medical, dental, and vision insurance.
- Pet insurance.
- 401k employer match.
- Employee and dependent life insurance.
- Great tuition benefits for employee, spouse, and dependents.
- PTO program.
- Flexible work schedules and work-from-home opportunities.
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