Customer Service Representative

3 weeks ago


East Hartford, Connecticut, United States Goodwin University Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our Admissions Reservation Center team as a Call Center Representative. In this role, you will provide exceptional service to prospective students, answering their inquiries, and guiding them through the admissions process.

Key Responsibilities
  • Respond to incoming inquiries from prospective students, collecting and inputting their data, and transferring them to the appropriate admissions staff.
  • Follow up with prospects prior to their scheduled appointments to ensure a smooth experience.
  • Reschedule appointments for students who may have missed their scheduled meetings.
  • Confirm attendance with incoming students scheduled to begin classes.
  • Conduct registration reminder campaigns via telephone and on-campus.
  • Meet performance and service objectives in a fast-paced call center environment.
  • Provide support to the admissions front desk as needed.
Requirements
  • Associate's degree preferred.
  • Excellent customer service skills and strong communication skills.
  • Ability to work well in a fast-paced team environment.
  • Experience in retail and/or hospitality preferred.
  • Bilingual (English/Spanish) candidate preferred.
What We Offer
  • $36,000 annually.
  • Medical, dental, and vision insurance.
  • Pet insurance.
  • 401k employer match.
  • Employee and dependent life insurance.
  • Great tuition benefits for employee, spouse, and dependents.
  • PTO program.
  • Flexible work schedules and work-from-home opportunities.


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