Customer Service Representative

4 weeks ago


Hartford, Connecticut, United States New Country Motor Cars Full time

Customer Service Representative

We are seeking a highly skilled and motivated Customer Service Representative to join our team at New Country Motor Cars. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering inbound sales and service calls, and operating our busy switchboard.

Responsibilities

  • Answering inbound sales and service calls
  • Operating a busy switchboard and communicating efficiently with all customer and internal teams
  • Collecting payment for both service and parts customers
  • Greeting customers upon arrival and exit
  • Maintaining a professional appearance and demeanor at all times

Qualifications

  • High school diploma or GED
  • Prior experience in telemarketing and/or hospitality
  • Exceptional telephone skills, with a high level of comfort, and a professional voice and manner
  • Computer proficiency, particularly in MS Office Suite (Word and Excel)
  • Ability to learn new software programs
  • Professional business appearance and demeanor
  • Flexibility with regard to scheduling
  • Automotive Dealership Prior experience with an automotive dealership a plus
  • Public relations experience, a plus
  • Cold call experience, a plus
  • Experience using a customer relationship management (CRM) tool, a plus
  • Experience running a business switchboard, a plus

Benefits

  • Medical and Dental
  • 401K Plan
  • Paid time off and vacation
  • Growth opportunities
  • Paid Training
  • Family owned and operated
  • Long term job security


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