Customer Service Representative
4 weeks ago
Customer Service Representative
We are seeking a highly skilled and motivated Customer Service Representative to join our team at New Country Motor Cars. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering inbound sales and service calls, and operating our busy switchboard.
Responsibilities
- Answering inbound sales and service calls
- Operating a busy switchboard and communicating efficiently with all customer and internal teams
- Collecting payment for both service and parts customers
- Greeting customers upon arrival and exit
- Maintaining a professional appearance and demeanor at all times
Qualifications
- High school diploma or GED
- Prior experience in telemarketing and/or hospitality
- Exceptional telephone skills, with a high level of comfort, and a professional voice and manner
- Computer proficiency, particularly in MS Office Suite (Word and Excel)
- Ability to learn new software programs
- Professional business appearance and demeanor
- Flexibility with regard to scheduling
- Automotive Dealership Prior experience with an automotive dealership a plus
- Public relations experience, a plus
- Cold call experience, a plus
- Experience using a customer relationship management (CRM) tool, a plus
- Experience running a business switchboard, a plus
Benefits
- Medical and Dental
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Family owned and operated
- Long term job security
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