Customer Service Representative

4 days ago


Fairfax, Virginia, United States Insight Global Full time

Job Summary

We are seeking a highly skilled and organized Service Excellence Associate to join our team at Insight Global. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our daily activities.

Key Responsibilities

  • Provide top-notch customer service to clients, responding to their inquiries and resolving issues in a timely and professional manner.
  • Assist with the opening and closing of the store, ensuring that all tasks are completed accurately and efficiently.
  • Help take packages from customers and log them correctly to ensure they reach their intended destination.
  • Service multiple clients per hour, providing support and assistance as needed.
  • Collaborate with other team members to escalate any questions or concerns that require additional support.

Requirements

  • Self-sufficient and able to work independently, with minimal supervision.
  • Basic computer skills to enter shipping and tracking information.
  • Previous customer service experience, with a strong focus on providing excellent service.
  • Organized and reliable, with the ability to meet deadlines and prioritize tasks effectively.
  • Strong written and verbal communication skills, with the ability to communicate effectively with clients and team members.

About Us

Insight Global is a leading provider of staffing solutions, dedicated to helping our clients achieve their goals through exceptional service and support. We offer a dynamic and supportive work environment, with opportunities for growth and development.



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