Customer Experience Services Senior Consultant

2 weeks ago


Fairfax, Virginia, United States Vodastra Full time
Job Title: Customer Experience Services Sr. Consultant TS/SCI

We are seeking a highly skilled Senior Consultant with Top Secret Clearance and full scope polygraph for an onsite role in Fairfax, VA. This position requires a deep understanding and extensive experience with Avaya systems and technologies.

Key Responsibilities:
  • Develop and implement testing strategies related to Avaya architecture, design, and implementation.
  • Provide direct support to customers, ensuring high-quality service and addressing technical issues.
  • Offer technical advice on operations and maintenance of voice networks, including patching and upgrading Avaya products.
  • Monitor and manage voice call traffic, migrate call flows, and handle server management.
  • Maintain documentation for communication management, train newer engineers, and provide administrative support.
Requirements:
  • Top Secret Clearance with full scope polygraph
  • Located within a commutable distance from Fairfax, VA
  • At least 5 years of professional experience in a related field
  • Strong technical knowledge and experience with Avaya's product portfolio, including Communication Manager, Session Manager, and SIP
  • Bachelor's degree or equivalent experience
Benefits:
  • Comprehensive health insurance (medical, dental, vision)
  • Generous time-off policy
  • Access to on-demand learning platforms
  • Opportunities for career growth and development
  • Community impact programs


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