Customer Service Manager
5 days ago
At Apple Federal Credit Union, we are seeking a highly skilled and experienced Manager of Member Solutions Center to join our team. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of the Member Solutions Center, ensuring that our members receive exceptional service and support.
Key Responsibilities:- Supervise and manage a team of Member Solutions Center staff, providing guidance and coaching to ensure they have the skills and knowledge needed to deliver excellent service.
- Develop and implement strategies to improve service quality, member satisfaction, and operational efficiency.
- Collaborate with other departments to ensure seamless communication and coordination of member-facing activities.
- Monitor and analyze performance metrics, identifying areas for improvement and implementing changes to drive results.
- Ensure compliance with credit union policies, procedures, and regulatory requirements.
- 5-8 years of experience in a similar role, with a proven track record of success in customer service and team management.
- Strong leadership and communication skills, with the ability to motivate and inspire a team.
- Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Ability to work in a fast-paced environment, with a focus on delivering exceptional member service.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- The chance to make a real difference in the lives of our members.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.
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