Customer Service Manager

5 days ago


Fairfax, Virginia, United States Apple Federal Credit Union Full time
Job Title: Manager of Member Solutions Center

At Apple Federal Credit Union, we are seeking a highly skilled and experienced Manager of Member Solutions Center to join our team. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of the Member Solutions Center, ensuring that our members receive exceptional service and support.

Key Responsibilities:
  • Supervise and manage a team of Member Solutions Center staff, providing guidance and coaching to ensure they have the skills and knowledge needed to deliver excellent service.
  • Develop and implement strategies to improve service quality, member satisfaction, and operational efficiency.
  • Collaborate with other departments to ensure seamless communication and coordination of member-facing activities.
  • Monitor and analyze performance metrics, identifying areas for improvement and implementing changes to drive results.
  • Ensure compliance with credit union policies, procedures, and regulatory requirements.
Requirements:
  • 5-8 years of experience in a similar role, with a proven track record of success in customer service and team management.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Ability to work in a fast-paced environment, with a focus on delivering exceptional member service.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to make a real difference in the lives of our members.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.



  • Fairfax, Virginia, United States Isabel Thao Nguyen - State Farm Agent Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Manager at Isabel Thao Nguyen - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences and driving the growth of our successful insurance agency.Key ResponsibilitiesEstablish and...


  • Fairfax, Virginia, United States DARCARS Automotive Group Full time

    Job DescriptionAbout DARCARS Automotive GroupDARCARS Automotive Group is a leading automotive dealership seeking a highly skilled and customer-focused Receptionist to join our team.Key Responsibilities:Customer Interaction: Greet customers as they enter the showroom, determine the nature of their visit, and direct them to the correct department or...


  • Fairfax, Virginia, United States Vodastra Full time

    {"h1": "Senior Consultant - Customer Experience Services", "p": "We are seeking a Senior Consultant with Top Secret Clearance and full scope polygraph for an onsite role in Fairfax, VA. This position requires a deep understanding and extensive experience with Avaya systems and technologies. The successful candidate will develop testing strategies,...


  • Fairfax, Virginia, United States Vodastra Full time

    Job Title: Customer Experience Services Sr. Consultant TS/SCIWe are seeking a highly skilled Senior Consultant with Top Secret Clearance and full scope polygraph for an onsite role in Fairfax, VA. This position requires a deep understanding and extensive experience with Avaya systems and technologies.Key Responsibilities:Develop and implement testing...


  • Fairfax, Virginia, United States Andrew Elliott - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a State Farm Agent Team Member. As a key member of our team, you will play a vital role in helping our clients navigate their insurance needs and providing exceptional customer service.ResponsibilitiesEstablish and maintain strong relationships with customers,...


  • Fairfax, Virginia, United States Ace Handyman Services Fairfax County Full time

    Job OpportunityWe are seeking a skilled handyman to join our team at Ace Handyman Services Fairfax County. As a handyman with customer service skills, you will be responsible for providing quality craftsmanship and excellent customer service to our clients.Key ResponsibilitiesPerform a variety of tasks, including carpentry, tiling, painting, and...


  • Fairfax, Virginia, United States Leidos Full time

    About the RoleWe are seeking a highly skilled and experienced leader to join our team as a VP, Technology and Capability Delivery. As a key member of our Digital Modernization Sector, you will be responsible for driving efficient capability delivery and management, fostering innovation, and facilitating data-driven decisions across the enterprise.Key...


  • Fairfax, Virginia, United States Petroleum Marketing Group Full time

    Petroleum Marking Group stands as a premier fuel distributor in the Eastern United States, employing a dedicated team of over 400 professionals committed to outstanding customer service and community engagement. As the Automotive Service Manager, you will be tasked with managing all facets of our automotive service division.Key Responsibilities:Collaborate...

  • Service Coordinator

    3 weeks ago


    Fairfax, Virginia, United States Dominion Care Full time

    Job Title: Service CoordinatorAt Dominion Care, we are seeking a highly skilled and dedicated Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in overseeing service delivery, care coordination, and staff supervision in our Waiver department.Key Responsibilities:Service Plan Development: Coordinate the development...


  • Fairfax, Virginia, United States Petroleum Marketing Group Full time

    Petroleum Marking Group stands as a premier fuel distributor in the Eastern United States, boasting a dedicated team of over 400 professionals committed to outstanding customer service and community engagement. As the Automotive Service Manager, you will be entrusted with the comprehensive oversight of our automotive service division.Key...


  • Fairfax, Virginia, United States Leidos Full time

    Job Title: Capture ManagerLeidos is seeking a skilled Capture Manager to lead and support high-performing teams in securing existing and winning new business opportunities in the Department of Health & Human Services (HHS), Veterans Affairs (VA), and Defense Health Agency (DHA).Job SummaryThe Capture Manager will be responsible for developing and executing...

  • Leasing Manager

    2 weeks ago


    Fairfax, Virginia, United States Capstone Properties, LLC Full time

    Job SummaryThe Leasing Manager is a key member of the Capstone Properties, LLC team, responsible for overseeing all aspects of apartment rentals, lease renewals, and resident services. This role requires a strong customer service background, excellent communication skills, and the ability to work in a fast-paced environment.Primary ResponsibilitiesManage the...

  • Store Manager

    8 hours ago


    Fairfax, Virginia, United States Playa Bowls Full time

    Job OverviewWe are seeking a highly motivated and experienced Store Manager to join our team at Playa Bowls. As a Store Manager, you will be responsible for leading our store team, driving sales growth, and delivering exceptional customer service.Key ResponsibilitiesLead and manage a high-performing store team to achieve sales targets and operational...


  • Fairfax, Virginia, United States Brilliant Earth Full time

    Job DescriptionBrilliant Earth is seeking a highly motivated and experienced Retail Assistant Manager to join our team in Fairfax, VA. As a key member of our Customer Experience team, you will be responsible for building, leading, and mentoring a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants to deliver exceptional...

  • Sales Manager

    2 weeks ago


    Fairfax, Virginia, United States BCI Acrylic Independent Dealers Full time

    Job DescriptionNuHome Exteriors, Inc. is a growing company that requires an experienced and professional Sales Manager to lead our sales team. We service the Fairfax City, VA market and have a strong lead flow. Our success has been built upon quality products and expert installation since 2000.We're not just another Home Improvement Contractor; we are known...


  • Fairfax, Virginia, United States Hooters of America, LLC Full time

    Restaurant Manager Job DescriptionHooters of America LLC is seeking a skilled Restaurant Manager to lead our Hooters of Fairfax location. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, providing exceptional guest service, and driving sales growth.Key Responsibilities:People: Develop and...


  • Fairfax, Virginia, United States Reston Limousine Full time

    Job SummaryWe are seeking an experienced Shuttle Operations Manager to join our team at Reston Limousine. As a key member of our operations team, you will be responsible for managing the day-to-day functions of multiple contracts with various clients, including managing Shuttle Supervisors and drivers.Key ResponsibilitiesManage and motivate a team of Shuttle...

  • Capture Manager

    2 weeks ago


    Fairfax, Virginia, United States Leidos Full time

    Job Title: Capture ManagerWe are seeking a highly skilled Capture Manager to join our Science & Infrastructure Operations (SIO) Business Development Team. As a key member of the team, you will play a critical role in managing multiple pursuits to ensure excellence in delivery of full life cycle capture activities.Key Responsibilities:Develop and execute...


  • Fairfax, Virginia, United States FVCBANK Full time

    Job SummaryFVCBANK is seeking a highly skilled Loan Servicing Analyst II to support its Loan Servicing/Operations team with daily functions to ensure smooth, effective, timely, and accurate daily processes.Key ResponsibilitiesProcess UIR (non-posted items) and charge backs accurately and efficiently.Print and mail daily notices to customers in a timely...


  • Fairfax, Virginia, United States DARCARS Automotive Group Full time

    Job OverviewDARCARS Automotive Group is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a critical role in presenting, consulting, and selling automotive warranty products and repair services to customers in a professional manner.Key ResponsibilitiesPresent and sell automotive warranty products and repair services to...