Customer Service Representative

3 weeks ago


Fairfax, Virginia, United States R&M Management Full time

R&M Management is seeking a Customer Service Representative to join our team in the Marketing and Client Support industry. Our firm works with renowned brands in the telecommunications industry, promoting equity and access to fast and reliable wireless solutions.

As a Customer Service Representative, you will work with our Senior Level Sales and Client Support teams to learn and master skills in sales and marketing, market analysis, client engagement, and customer support. This is an entry-level position perfect for candidates with a passion for developing excellent client relationships and a strong desire to thrive within a competitive, team-oriented, and conscientious corporate environment.

Responsibilities of the Customer Service Representative:

  • Facilitate the full cycle sales process through face-to-face collaborative presentations with customers to educate them on exclusive promotions and product benefits.
  • Analyze consumer trends to identify potential customers to maximize sales opportunities and customer retention by communicating directly with customers.
  • Coordinate with the sales, marketing, and quality control teams to exceed business objectives and track individual and team performance standards.
  • Support the optimization of new promotional materials by attending regular client meetings to analyze product performance and identify areas for improvement.
  • Develop and execute new sales and marketing strategies to enhance the consumer experience, increase revenue, and maintain brand awareness.

Requirements of the Customer Service Representative:

  • Minimum of 2 years of experience in a client or customer-facing role.
  • Excellent interpersonal and communication skills.
  • An innate passion for advancing social equity and community programs.
  • Possess a strong desire for personal development and a love of learning.
  • Demonstrate initiative, critical thinking, and problem-solving skills with the ability to thrive in a fast-paced environment.


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