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Regional Director of Operations

2 months ago

Orlando, Florida, United States Servpro Industries Full time
Regional Director of Operations Job Summary

At SERVPRO, we're seeking a highly skilled Regional Director of Operations to lead our team of Franchise Business Consultants in the Southeast United States. As a key member of our leadership team, you'll be responsible for driving business growth, ensuring operational excellence, and fostering a culture of excellence within our region.

Key Responsibilities:
  • Meet company-defined objectives and results, quarterly and annually.
  • Assure each Consultant is meeting the job description requirements and responsibilities as outlined in their job description.
  • Act as a liaison between Servpro Headquarters, Franchise Business Consultants, and Associate Franchises in the region.
  • Monitor and provide accountability with the consultant's goals and objectives.
  • Ensure a low level of the number of franchise terminations in the region.
  • Provide group presentations at area meetings in the region regarding SERVPRO topics.
  • Monitor corporate key initiatives and assist with assignment responsibilities as needed.
  • Ensure each consultant has completed business goal setting through the Annual Strategic Planning Process for each regional franchise operator.
  • Monitor goal progress and effectively coach to assist in goal achievement.
  • Personally monitor top quartile performing license owners' engagement with their consultants and the SERVPRO operating system.
  • Effectively manage 4th quartile license performance improvement.
  • Assist in successful implementation and achievement of regional strategic initiatives.
  • Provide one-on-one meetings with Franchise Business Consultants.
  • Maintain direct oversight and monitoring of training for new Franchise Business Consultants.
  • Keep abreast of developments within SERVPRO and the industry.
  • Remain current on new technology as it relates to cleaning and restoration.
  • Attend all mandatory meetings defined as consultant meetings, all parts of annual SERVPRO convention including workshops, regional meetings, and any other meetings, seminars, or programs designated as mandatory by SERVPRO.
  • Performance manage assigned team members.
  • Provide timely and valuable feedback, identify areas of weaknesses, and make recommendations for improvement.
  • Develop a team of quality people who focus on excellent service, fairness, and mutual respect.
  • Ensure training for consultants as needed.
  • Assist with the annual budget and provide oversight of regional P&L accountability.
  • Monitor travel schedule and expenses for regional team members.
  • Gather, compile, and communicate industry-related information.
  • Provide consultants and franchisees with useful technical and operational marketing information.
  • Maintain consistent communications with regional franchises, as well as other franchises, on an as-needed basis.
Requirements:
  • Three to five (3-5) years of multi-unit management experience.
  • Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner.
  • Franchise consulting experience required.
  • Excellent presentation skills.
  • Skilled in the development of training programs and standard operating procedures with strong written, verbal, and presentation skills.
  • Strong leadership, supervision, team building, coaching, and consulting skills.
  • Excellent communication skills including the ability to represent SERVPRO to internal and external clients/customers.
  • Proficiency in Microsoft Office including the use of Microsoft Word, Outlook, Excel, and PowerPoint.
  • Possess strong organizational, analytical, and time management skills.
  • Ability to fully understand the SERVPRO Operating System.
  • Ability to fully understand and train SERVPRO Stages of Development.
  • An understanding of financial statements, QuickBooks Pro, and general business practices.
  • Strong persuasion and negotiation skills.
  • Demonstrated conflict resolution and consulting skills.
  • A complete understanding of training venues, resources, and programs (i.e., NFTP, FMC, DTP, T/D, etc.).
  • Financial experience with P&L and balance sheet analysis.
  • Maintain a valid Driver's License.
  • Bachelor's degree in Business, Finance, or other related field or equivalent work-related experience.
  • Institute of Inspection Cleaning and Restoration (IICRC), Water Restoration Technician (WRT), and Applied Structural Drying (ASD) certification or ability to obtain within first year of employment.
Working Conditions:
  • Candidates must reside in market Gallatin TN, FL, GA, NC, SC, AL, MS.
  • This position will be located in the Southeast United States.
  • Fast-paced work environment (sitting, standing, walking, and talking)
  • Up to 50% Travel; vehicle and airline travel
  • 50-55 working hours per week.
  • Weekend travel as needed directed by Division Manager.
  • Maintain a credit card for reimbursable travel expenses.

At SERVPRO, we're committed to fostering a culture of excellence and innovation. If you're a motivated and results-driven professional with a passion for leadership and business growth, we encourage you to apply for this exciting opportunity.