Patient Access Coordinator
5 days ago
The Patient Access Registrar presents a pleasing, helpful, and courteous manner to patients, physicians, visitors, co-workers, and all other internal and external customers of the hospital. The registrar interviews patients in a professional manner and obtains all personal, medical, and financial information necessary for admissions and billing properly for services rendered.
Key Responsibilities:- Receives and interviews patients in a courteous, empathetic, and professional manner.
- Obtains and enters complete and accurate patient demographic, guarantor, and insurance information.
- Assures completion of forms for signatures, authorization, and consents.
- Reviews patient insurance information and assigns appropriate insurance payor plan codes including policy, group, and authorization numbers to ensure proper billing.
- Assigns appropriate patient types and beds according to the type of registration (ER, Inpatient Admits, Observations, Outpatient Surgery (ODSU), Lab, Radiology, T-accounts, etc.).
- Works with physicians and nurses to ensure accurate patient placement.
- Corrects all changes to accounts prior to billing (inpatient to observation, observation to inpatient, inpatient to ODSU, etc.).
- Ensures that the ordering, attending, referring, and primary care physicians are documented in the hospital computer system (SMS) correctly when registering patients.
- Maintains confidentiality of all patient information and maintains awareness of individual patient needs and wait times for registration.
- Monitors waiting and treatment areas for patients that have not been registered.
- Maintains an efficient and effective patient flow.
- Complies with all department and hospital policies and procedures.
- Complies with local, state, and federal rules and regulations, and the requirements of accrediting bodies.
- Performs other duties as assigned such as representing the group to management internally & externally as needed; responding to management inquiries and requests, etc.
- Attends and participates in department and hospital meetings, in-services, and quality improvement teams.
- Participates in the on-call weekend coverage rotation.
- Contributes to the accomplishment of department and hospital objectives.
- Projects a positive personal and professional image of the Patient Access Representative, department, and hospital at all times, under all circumstances.
- Maintains a clean and orderly work area.
- Education: High School Diploma or equivalent required.
- PC literacy, must be able to type 30 wpm with a 95% accuracy.
- Excellent communication skills required.
- At least one year of registration experience preferred.
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Patient Access Coordinator
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Patient Access Coordinator
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Patient Access Coordinator
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